Principal Data Centre Service Manager

Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance and flexible work options at home or at one of our many locations across Queensland. We also offer rewarding career development and access to ongoing learning and training opportunities. So bring your big ideas, creativity and desire to have a true impact - join the Frontline & Digital Division at Queensland Police Service and unleash your imagination!
Your part in the ongoing success of our business in supporting key frontline services in the Tech Refresh Directorate will see you responsible for a variety of work. Key Accountabilities will include:

• Provide high-level leadership and direction to team members in service delivery and complex problem solving to enable the achievement of required service levels.- Ensure effective and professional customer relationship management is developed and fostered, focusing on determining and meeting customer needs and where relevant, updating ICT services to better meet customer needs- Facilitate and support key operational forums through the provision of timely and accurate performance reports and provide secretariat services as required.- Work closely with Emergency Services agencies to gain an understanding of their system requirements in relation to critical frontline services, including triple zero calls and dispatch technologies.- Oversee the performance of external support vendors to ensure that contractual agreements are being met, in line with agreed business service level agreements.- Ensure the successful governance and maintenance of applications, information sources and procedural documents relating to IT environments and systems, service level agreements, flexibility, cost and performance to support critical frontline services.

We value diversity and are actively seeking candidates with varied backgrounds who can think differently and innovate. In choosing the right person for this role we will consider what you have done previously - the knowledge, skills and experience you've built, your potential for development, and your personal qualities.
Refer to the Role Description and Application Guide on the SmartJobs advertisement for further information including highly desirable and desirable requirements, role profile criteria, Leadership Competencies for Queensland and SFIA technical capabilities.
Applications to remain current for 12 months.
QLD/447820/22 Closing Date Thursday 20th October 2022This work is licensed under a Creative Commons Attribution 3.0 Australia License.