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SalaryOPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
You will join a team of globally located Site Reliability Engineers to design, automate, build, operate, and continuously improve some of the services that back our customer facing SaaS products. You will be responsible for delivering an operating a highly available design that includes security, scalability, monitoring, upgradeability, and data backup and recovery, across non-production and production environments. You will work in a fast-paced organization while quickly learning new skills and creating ways to consistently meet service-level agreements for our global cloud services.
The best person for this role is someone that has a collaborative spirit - in our world, it is not about being a hero and having all the answers, it is about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others, and turn chaos into order. This role would be a great fit for someone with creative and innovative critical thinking skills. You will develop and implement solutions that operate at scale. Our teams are empowered an expected to improve our products to truly deliver a reliable experience to customers.
Your Responsibilities Will Include:
- Building software and systems to manage infrastructure and backing services for customer facing OpenText applications through automation tools such as Terraform and Ansible
- Designing, automating, building, operating, and continuously improving multiple backing services including Oracle, SQL Server, and Postgres.
- Migrating VM based deployments to containerized solutions or managed services in AWS, GCP, or Azure
- Working closely with development and application support teams to design, build, deploy, support, and monitor new and existing deployments, including gathering requirements and documenting the solution
- Identifying tactical and strategic opportunities to improve service health, performance, reliability, and telemetry
- Contributing to capacity planning and management processes
- Supporting the migration of legacy deployments to modernized design patterns
- Supporting and responding to service requests that satisfy our OLAs
- Supporting incident resolution process for backing services that we are responsible for
- Participating in training and information sharing activities
- Interacting with third party provider(s) who provide additional expertise and a layer of escalation support for our services
- Acting as backup for other team members when necessary
- Problem solving and finding solutions to resolve issues
- Building repeatable technology design patterns
- Learning new technology on your own or in conjunction with an online learning platform
- Creating and updating documentation such as operational procedures, change execution plans, and incident write-ups
- Will require shift work
- On-call rotation is required, as 7x24x365 support is necessary
- Bachelor's Degree in Computer Engineering or related field
- 8+ years of Information Technology experience, working on large scale enterprise systems
- 8+ years of experience working within the Linux operating system
- 3+ years of operations experience for one or more of the backing services that we are supporting (GCP Cloud SQL, AWS RDS and Azure SQL Database)
- Intermediate knowledge of private and public cloud infrastructure platforms (VMware/AWS/GCP)
- Firsthand experience with configuration of monitoring an alerting tool such as Prometheus, Grafana, Zabbix, Everbridge and/or Pager Duty
- Experience with automation or CI/CD tools, such as Terraform, Ansible, and GitLab
- Should be extremely detail oriented and meticulous
- Strong written and verbal communication skills
- Must be Australian Citizen. Baseline or above security clearance preferred.
- Ability to thrive in a fast-paced environment working on projects against strict deadlines
- Strong understanding of ITIL principles, certification is a plus
- Ability to diagnose and troubleshoot user facing service incidents & outages
- Understanding availability and performance monitoring tools and concepts
- Administrative experience with relational databases such as Oracle, SQL Server, or PostgreSQL
- Clustering / load balancing concepts
- Awareness an insight into industry trends (technology, methods, and tooling)
- Experience with Run Deck or Ansible Tower
OPENTEXT - THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.
CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.
BE DESERVING OF TRUST
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
RAISE THE BAR
We set high standards and exceptions, to learn, to be better.
OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.
“We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO
