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Form of work We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
About the Role:
The Principal Project Manager is critical member of the SAP Cloud Success Services business and integral to the successful delivery of SAP cloud projects. The Principal Project Manager is: -
Responsible for delivery of SAP Cloud projects throughout all stages of the delivery lifecycle
A trusted partner for our customers, partners, and internal leadership and key stakeholders
Responsible for communicating and coordinating with employees at all levels of the organization including senior management, and consultants and vendor resources
Assists with the establishment of plans, schedules, tasks, as well as identifying risks, determining mitigations and contingencies, and reporting the status of projects, plus other project management activities.
Provides leadership and drives the delivery of project outcomes as defined in the relevant contractual documents
Supports the development of mutually agreed customer success criteria for the project engagements
Delivers successful outcomes as per the agreed SAP delivery methodology and relevant project management standards.
The role also consists of participation during the Bid Phase of the customer engagement by providing input into customer proposals especially in the areas of project structure, organization, scoping, estimation, and risk assessment.
Being a team player and knowledge sharing with peers is an essential part of the SAP culture.
Key Responsibilities:
Excellent facilitation and communication skills are essential, as is the ability to effectively engage with executive stakeholders, partners, and SAP account teams. Other key competencies of this role include the ability to:
Sales Support and Opportunity Management
Assist with defining the project scope, schedule (including dependencies and integration components), resourcing, effort estimations and risk assessment
Ensure appropriate methodologies are incorporated, including usage of SAP accelerators, tailored to Customer needs to commercial documents
Contribute to Project Proposal Reviews conducted with the customer by advocating the project delivery plan and Cloud Project Delivery approach
Cloud Project Delivery
Ensure effective execution of all Project management activities (planning, monitoring, and controlling), including:
Project planning: WBS, deliverables, dependencies, owners, due dates, links to other related plans
Project resource planning and management
Work with Project Managers and Resource Managers to define the Project team structure
Review SoWs for 3rd Parties and sub-contracting entities
Optimize the use of nearshore and offshore delivery by SAP and its partners to achieve cost advantages for the customer and for SAP.
Project financial planning and management, ensuring a complete and accurate view is available on request, covering actual data from start to date, and forecast date until Project completion.
Collaborate with technical and functional consultants to develop detailed project plans to deliver customer outcomes
Scope management covering full scope definition against the original Statement of Work (or initial Project scope), incorporating the Project Change Management Process records.
Manage RAID (Risks, Assumptions, Issues, Dependencies) log/processes and conduct regular RAID Review meetings, documenting decisions, actions and outcomes.
Anticipate the required course of action to proactively manage operational and business risks to the project
Manage the Project deliverable reviews and approval processes, within stated contractual timeline, recording of Minutes of reviews and related approvals.
Work closely with Project Sponsors and Project Review Boards to facilitate timely decisions necessary for Project delivery.
Manage escalations and take accountability for the de-escalation process, coordinating recovery activities, negotiations, and stakeholder’s engagement as necessary
On delivery of Project milestones and on completion of the Project, ensure timely appropriate Customer sign-off is achieved, particularly on Contractual Deliverables as stated in the SoW.
Ensure lessons learnt are captured and feedback provided to appropriate stakeholders.
Ensure knowledge transfer to the subsequent owner in life cycle has occurred to support efficient operations
Celebrate Project success with teams, using SAP Awards practices, internal communication to the region and to the team leadership.
Governance & Reporting
Maintain a clear vision of the Project
Ensure all Project activities are performed in accordance with SAP Methodology, Quality Standards, Reporting and Governance frameworks.
Prepare and submit Project progress reporting at regular intervals to the Customer as input to project governance.
Build a trusting and efficient working relationships with the Customer and 3rd party stakeholders
Ensure governance forums are operationalized and recorded as per the governance model, including Project Management meetings and Steering Committee meetings.
Comply with SAP internal financial processes for projects
Coordinate and effectively communicate with other SAP and Customer stakeholders and Project team members to ensure consistent alignment with broader account plans and business strategy.
Work towards achieving strong Customer C-level relationships on strategic accounts and becoming a trusted advisor.
On a Continuous Basis:
Maintain awareness of the Cloud Success Services strategy in terms of transformation initiatives, methodology, tools, delivery strategy and promote the understanding and adoption within the Project or Program.
Lead by example, coach Team Leads and other team members.
Maintain up-to-date records of mandatory training.
Maintain awareness of certification-related literature, such as the Project Management Body Of Knowledge (PMBOK), driven by the Project Manager Institute (PMI).
Contribute actively to the ANZ Cloud Success Services Delivery Management Practice to leverage best practices, share lessons from Projects, and contribute to developing the Project Manager function.
Participate in the development of Project management best practices, examples, templates and SAP’s Project Management Methodology.
Maintain a comprehensive understanding of SAP solutions and of the Cloud Success Services business processes and functions.
Qualifications and Experience:
10+ years of project management experience in the delivery of medium to large-scale cloud projects
Experience with SAP and SAP Cloud products is preferred including but not limited to SAP SuccessFactors and S4/HANA
Experience working for and delivering projects within government agencies and/or organizations is highly preferred
Experience delivering in parallel across multiple customer cloud projects and/or SAP products at any one time
Project management and leadership skills for managing projects and cross-functional project teams
Expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget, and schedule.
Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements
Ability to identify risks, anticipate challenges and seek to proactively head-off obstacles with mitigations and contingencies
Excellent communication, collaboration, and interpersonal skills
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Problem-solving and decision-making skills
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
Analytical and problem-solving skills to handle any issues that occur during project completion
Excellent resource planning and task scheduling skills
Organizational and time management skills, and a high degree of attention to detail
Experience mentoring, and coaching people on project management methodologies
Ability to identify risks, anticipate challenges and seek to proactively head-off obstacles with mitigations and contingencies
Excellent communication, collaboration, and interpersonal skills
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Problem-solving and decision-making skills
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
Analytical and problem-solving skills to handle any issues that occur during project completion
Excellent resource planning and task scheduling skills
Organizational and time management skills, and high degree of attention to details
Management of remote resources (global delivery or distributed organization)
Cultural awareness and experience working across different cultures and nationalities
Project management certifications such as the Project Management Professional (PMP) Certification from the Project Management Institute, or equivalent.
Knowledge of various project management methodologies (e.g., waterfall, agile, scrum)
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 322887 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
