Address
Form of workDescription
Directorate
Canberra Health Services
Branch
Office of the Chief Operating Officer
Section
Outpatients Support Team
Position Number
45280
Position Title
Project Officer
Classification
Administrative Services Officer Class 5
Vacancy Type
Permanent Full-time
Location
The Canberra Hospital, Garran ACT
Base Annual Salary
$84,749 - $89,705
Contact Officer
Dee Patil 02 512 48464Dee.Patil@act.gov.au
Closing Date
6 April 2023
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
POSITION OVERVIEW
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: www.canberrahealthservices.act.gov.au
The Outpatients Support Team provides a range of policy, project and operational support to ensure facilities, resources and patient flow is optimized in providing high quality medical outpatient services across all clinical services.
This position is integral to supporting the small team in the implementation and sustainability of a range of reform and transformational initiatives to ensure best practice outpatients services are provided across CHS.
DUTIES
Under limited direction of the Senior Manager for Outpatient Support you will perform Project Officer duties as follows. You will:
Provide high level administrative and project support to the Senior Manager Outpatients Support and manage the day-to-day operations of the team using project management methods to achieve high quality, timely completions of program and project tasks.
Assist services with processes to ensure management of clinic structures on the Patient Administration System support efficient management of outpatients.
Monitor and report on performance indicators for the outpatient services such as, but not limited to, waiting times and referral turnaround times.
Assist with the development and maintenance of policies and procedures aimed at achieving a high quality, consistent consumer focused service administrative processes across outpatient services.
Problem solve and contribute to proactive change management in achieving the outcomes of the team and develop and maintain relevant project documentation for the team.
Undertaking other duties appropriate to this level of classification which contribute to the operation of the section with the delivery of high-quality person and family centred, safe and high-quality patient care.
ABOUT YOU
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.
Behavioural Capabilities
Strong organisational skills with a high degree of drive
Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs
An ability to use data to inform decisions and identify trends
Position Requirements/Qualifications:
Mandatory
CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
Desirable
Working towards or holds a certificate in project management, customer service, or another relevant field is desirable.
Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Prior to commencement successful candidates will be required to:
Undergo a pre-employment National Police Check.
Note: Selection may be based on written application and referee reports only.
WHAT YOU REQUIRE
These are the key selection criteria for how you will be assessed in conjunction with your curriculum vitae and experience:
Your statement of claims against the selection criteria should summarise how your skills and experiences would enable you to fulfil the responsibilities of the position. It is therefore in the interests of candidates to present their application in a way that demonstrates significant outcomes associated with each of the criteria, as well as the capabilities and behaviours that underpin them.
(Please note that it is not necessary to address the capabilities and behaviours individually).
Proven ability in providing high level project and office management including the ability to exercise initiative, prioritise workloads and meet set deadlines.
Demonstrated use of data to develop performance reports to inform decision making and improve service delivery.
Knowledge of computer software (or the ability to acquire quickly) to be able to be a super user of Information Systems including the Patient Administration System (DHR), and Excel.
Well-developed written and oral communication skills, including the ability to liaise, consult and negotiate with stakeholders, and develop and maintain a range of written documents including reports, policies and support material.
Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
HOW TO APPLY / OR WANT TO KNOW MORE?
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current curriculum vitae, and
- A response to the selection criteria under “What You Require”.
CHS Contact: Dee Patil, 02 512 48464 Dee.Patil@act.gov.au
Job: General/Administrative
Salary Range: 84,749.00 - 89,705.00
Contact Name: Dee Patil
Contact Email: Dee.Patil@act.gov.au
Closing Date: 06/Apr/2023, 8:59:00 AM
