Address
Form of workAgency Department of Territory Families, Housing Work unit Public Housing Safety
and Communities
Job title Public Housing Safety Officer Designation Administrative Officer 5
Job type Full time Duration Fixed for 6 months
Salary $84,297 - $88,687 Location Katherine
Position number 40365 RTF 260807 Closing 20/02/2023
Contact officer Lauren Hart, Housing Operations Manager on 08 8973 8595 or lauren.hart@nt.gov.au
About the agency https://tfhc.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=260807
Applications must be limited to a one-page summary sheet and detailed resume
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this
vacancy. For more information on Special Measures plans, go to the OCPE website.
Primary objective
Public Housing Safety Officers (PHSOs) provide community safety patrol, response and investigative services for the Department of
Territory Families, Housing and Communities. They play a pivotal role by operating as part of a wider multi-agency initiative to address
and mitigate antisocial behaviour in the Northern Territory and are crucial element of the department’s community engagement activities.
PHSOs receive dedicated training, unique identifiable uniforms and specialist equipment to enable them to operate in small dedicated
teams while; conducting vehicle and foot patrols at public housing properties and complexes, or undertaking investigations into alleged
instances of disruptive and antisocial behaviour in and around public housing premises.
Key duties and responsibilities
1. Provide an effective community safety presence to address antisocial behaviour in the common areas of public housing complexes
and other public housing properties in a proactive and reactive manner.
2. Investigate tenant and general public complaints and allegations of disruptive and antisocial behaviour in accordance with the
Department of Territory Families, Housing and Communities policies, the Housing Act and the Residential Tenancies Act by
respectfully dealing with tenants, visitors and members of the public and abiding by the principles of natural justice and procedural
fairness.
3. Work in collaboration with key stakeholders including intra-department services, non-government support services, NT Police and
other government agencies.
4. Appear in the Northern Territory Civil and Administrative Tribunal (NTCAT) and Local Court hearings, when required.
5. Accurately document and record all details regarding public housing safety operations and investigations.
6. Perform other duties as directed from time to time by the Coordinator and the Manager, Public Housing Safety.
Selection Criteria
Essential
1. Demonstrate a comprehensive understanding of natural justice and procedural fairness principles and how to apply these in a variety
of relevant situations, in a dynamic and complex cross cultural environment.
2. Well-developed interactive and interpersonal skills, with the ability to manage potential conflict situations and proven experience in
conflict resolution.
3. Well-developed personal organisation skills with an attention to detail and the ability to establish priorities, set and maintain deadlines,
especially during times of pressure and conflicting priorities.
4. Written and verbal communication skills including computer literacy adequate to perform daily duties.
5. Well-developed ability to interpret and apply legislation including an understanding of WHS and operational safety principles.
6. Proven ability to maintain high levels of confidentiality and demonstrated integrity in dealing with colleagues and the public in a fair
and equitable manner.
7. Hold a current NT Drivers licence (Manual) or equivalent.
8. Hold, or be able to obtain before commencing employment, a Statement of Attainment for HLTAID001 Provide Cardio Pulmonary
Resuscitation; HLTAID002 Provide basic emergency life support and HLTAID003 Provide First Aid, and a Working with Children
Clearance (Ochre Card).
9. A willingness to work shifts including late nights, weekends and public holidays.
Further information
Special Requirements - Public Housing Safety Officers must be at a minimum 18 years of age and pass the following:
- Medical, psychometric and psychological examinations;
- Written assessment;
- Criminal history check; and
- Willingness to appear in court as a witness.
