Address
Form of work Full-Time
Are you passionate about leadership, developing people and ready to take on a new challenge?
Drive change, innovation and continuous improvement across the QA function
Hybrid WFH & in office work week, supportive team culture, growth opportunities, stunning modern office
We are currently seeking a passionate Quality Assurance Manager, responsible for leading, coaching and mentoring the call centre Quality Assurance team to achieve business objectives and maintain the highest level of quality assurance standards.
Working within the supportive QA Management team, the role also involves liaising with internal and external stakeholders on both day to day operational objectives, whilst requiring an analytical and innovative thinker as the successful candidate will have the opportunity to support projects and strategic process improvement initiatives.
What are we looking for?
A passion for people leadership, combined with demonstrated coaching and mentoring experience
An understanding of the call centre QA department and how QA interacts with other call centre departments and stakeholders to achieve objectives
High level of attention to detail and accuracy
An analytical thinker and problem solver with the ability to idenify opportunity for continuous improvement
Highly-developed written and verbal communication skills
Comprehensive knowledge of GFS products and procedures
Highly developed time management and organisational skills
Comprehensive understanding of Verint
Well-developed presentation skills
No business Quality Assurance breaches within the past 6 months
Well-developed knowledge of Microsoft office suite in particular Excel
Desirable
Experience in a Quality Assurance environment
Well-developed understanding of risk in regards to GFS products and procedures
Why work with us...
Greenstone is proud to be a declared a Great Place to Work 2021 and to be part of the Top 30 Best Workplaces to Give Back 2022
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee benefits including insurance discounts on many products exclusive to our employees
A subsidised on-site company cafe (weekly free lunch)
Hybrid working week flexibility in office and working from home
Company funded paid parental leave benefit (18 weeks!)
Health & well-being initiatives and programs including free access to on site gym facility
Opportunity to take part in in-house leadership & emotional intelligence workshops
Quarterly award functions and a grand annual conference to recognise our people
Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who is Greenstone?
Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
