Quality Assurance Project Officer, Public Health

As the only Medical Research Institute in Australia to investigate mental health across the lifespan, our aim is to create a mentally healthier world for everyone. For the past 20 years, we have been at the forefront of mental health research and have maintained a reputation as one of the nation's leading institutes investigating mental health.

Job Description

The Role:

This role will be responsible for collating, analysing and reporting data such as web and app analytics, user survey data, and agreed customer service and safety metrics for Service Implementation as a group. A key focus will be on managing internal and external quality assurance and audit requirements, as well as supporting a culture of performance excellence and continuous improvement of products, services and platforms within the Service Implementation team, and across portfolios.

Key Duties:

• Collect and analyse customer data through a variety of modalities and integrate with product/service/platform evaluation data to inform improvement recommendations.
• Contribute to key feedback loops with relevant BDI work areas outside of Service Implementation such as research and discovery and product design teams, to ensure key QA and improvement learnings are shared and disseminated.
• Train and coach staff in areas of safety and QA performance that require improvement.
• Document and present QA findings and reports to internal and external audiences.
• Collate Board reports and dashboard data, and external reports relating to funding such as for NSW Health.

Desired Skills and Experience

Essential Criteria:

• Tertiary qualification in a relevant discipline (e.g health science, public health, psychology).
• Demonstrated knowledge and/or 2 years minimum experience of service/program delivery within the health sector.
• Experience in program/project evaluation and/or implementing quality assurance frameworks and procedures.
• Highly developed interpersonal and communication skills with the ability to positively influence outcomes, develop and maintain productive working relationships.
• Demonstrated experience in writing and producing reports and documents for stakeholders.

EEO Statement

Black Dog Institute is steadfastly committed to achieving a progressive and diverse workforce that is reflective of our wider community. We celebrate the qualities, beliefs, and practices that make us unique, and are dedicated to the development and progression of our people. We ensure equality of opportunity for all, regardless of age, characteristics, cultural background, sexual orientation, lived experience, gender identity, disability and/or family status. We look forward to having you join our team at Black Dog Institute.

Please apply via the link below.