Address
Form of work Up to $40 p/h + Super
6 month contract
Sydney CBD
Receptionist | 6 Month Contract | $30-40 p/h + Super
Up to $40 p/h + Super
6 month contract
Sydney CBD
About the Company
Our culture is defined by shared values and behaviours that support the achievement of our 2015 Vision and Mission. Our success is based on living our shared values every day when we work with our customers and with each other.
About the Role
Utilise generalist knowledge and training to handle and share information with contact centre customers.
Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner. Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
Provide accurate, effective and high quality customer service consistent with Service NSW vision, mission, values and business requirements as assessed by internal quality reviews.
Develop and maintain a thorough knowledge of information resources and Service NSW operating practices and procedures.
Provide in-scope enquiry resolution for inbound calls either by reference to the Service NSW digital channel or by transfer to a Service NSW specialist.
Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.
Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
About You
Customer Service experience
Previous experience with admin/reception
Attention to detail
Benefits of contracting through Ashdown People
5th largest supplier to the NSW Government
Get paid weekly
Rated 4.9/5 on Google Reviews with over 600 5* reviews for candidate feedback this year
Offer Insurances for ABN Contractors
Consistent communication & transparency
Detailed onboarding & support
Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact Joshua Callirgos - josh@ashdownpeople.com.au or call 0420205739.
