Receptionist/Administration Assistant

About the business

Twice Blessed Wellbeing Psychologists is private practice in Midland. We provide assessment and treatment for adults, couples and children for a variety of presenting issues. Twice Blessed aims to increase access to psychological services to all people independent of their financial situation. The business operates Monday to Friday. Experience as an allied health provider receptionist (psychologist, medical, dental, etc) and the ability to work 2-3 days per week, and relief work as required to cover our other receptionists that are away or on personal leave.

General Purpose of the Position

· To provide high quality reception and secretarial services to the clients, psychologists and any other staff in a caring and supportive manner.

· To maintain confidentiality of all information.

· To operate productively and independently with minimal supervision required.

· To operate within the organisation's policies and procedures and within the scope of their expertise.

Essential Duties & Responsibilities

In accordance with policies & procedures:

· Receive and convey messages in writing, verbally and electronically

· Answer the telephone in a courteous and professional manner

· Respond promptly to any telephone messages or emails

· Maintain all communication records

· Liaise with clients in a compassionate manner and with healthy professional boundaries

· Liaise with psychologists, service providers and other professionals in a respectful manner

· Make and confirm appointments

· Keep accurate records of client contact details on Psychologists spreadsheets and other relevant lists

· Maintain a standby list for clients waiting to see a psychologist

· Update calendars

· Update client attendance records

· Billing and receipt of moneys including Medicare, Hicaps

· Invoicing

· Undertake Banking procedures if required

· Operate all aspects of EFTPOS machine

· Faxing, scanning, filing and archiving of documents

· Prepare documents for mail-out

· Type documents as required with a high level of accuracy

· Monitor stationery and/or office supply levels and place orders as required to maintain a working supply at all times.

· Contribute equitably to maintaining the cleanliness of the practice

· Maintain practice dress standards

· Any other administrative duties as directed by the employer

Essential Values

· Respectful behaviour towards all stakeholders

· Proactivity and Initiative

· Discretion and awareness of the privacy of the sensitive information we deal with

· Teamwork and cooperation

· Flexibility and adaptability to meet the needs of our business and our clients

Contact
Please email all queries to Sujana Kalwani

Address 33 Victoria St Midland

Phone: 0406148465

Job Type: Casual

Salary: $26.00 – $31.00 per hour

Schedule:

• 8 hour shift
• Flexible hours
• Monday to Friday

Supplemental pay types:

• Overtime pay
• Penalty rates

Experience:

• customer service: 1 year (Required)