Address dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. We are looking for someone to join our Cargo Operations division, as a Regional Cargo Operations Manager.
OVERALL PURPOSE OF THE POSITION
By providing strong regional direction, ensure that all stations achieve competitive advantage in a rapidly evolving aviation environment for our Cargo Operations. The position ensures that set regional strategies are clearly understood by all stakeholders and that the region achieves its strategic goals at the optimum pace.
This position leads an extensive network of stations, ensuring highly productive relationships and partnerships with suppliers, key governmental authorities, airline and freight bodies for the benefit of the organization.
To lead and manage a diverse regional team, ensuring that the short and strategic long term
targets for the region are achieved or exceeded and that the Cargo operations standards and SLA’s are maintained. All associated costs in the region must be minimised to support the overall business objectives for increased revenue and profit.
PRIMARY DUTIES AND RESPONSIBILITIE
Guide, motivate and mentor Cargo Operational Managers through implementation of improvement and market response strategies.
Emphasise compliance to local policies and procedures and ensure effective communication between the Cargo Operational Management and Key cross functional stakeholders. Communicate and solicit support from Commercial business partners, dnata Australia HQ to achieve objectives and priorities.
Under the direction of the Director – Cargo, you are responsible to Set appropriate measures to secure Station short, medium and long-term positioning, profitability and image through a systematic evaluation of the market (Competitors, Governmental agencies, Ground Handling Agents, Various Suppliers, and various external influences).
Ensure all stations deliver a cost-effective, high-quality service and ensure that their performance is measured according to the service level agreements. Monitor and drive continuous Service improvements.
Provide leadership to Cargo Operations Managers and senior staff to achieve regional as well as station objectives and act as a point of reference for dnata AUS HQ to resolve any issues impacting efficient operations. Ensure appropriate staffing levels and skills resources are maintained via appropriate and timely recruitment, training, and staff management, including motivational and disciplinary processes.
Employ expert leadership mentoring and coaching techniques to appropriately manage a culturally diverse workforce in a high-pressure and challenging environment.
Optimise operational costs and reduce costs to sustain the exponential growth of dnata Australia without compromising on the quality of the sourcing services. Ensure that the entire operation is maintained under approved budget and constant improvements are made to all services offered.
Develop and manage systems strategy specifying needs and any specific station requirements, ensuring systems functionality meets outstation requirements. Agree approach and implementation plans to roll out new system initiatives for stations ensuring minimal disruption to existing outstation activities and an easy transition to the new system. Facilitate culture changes and changes in mindset highlighting benefits to improve productivity in outstations.
Analyzing business operations and strategies to identify new opportunities.
Evaluating and improving sales strategies, as well as identifying new customers.
Analyse monthly station reports and various other operational reports to review the performance of each station in areas relating to the achievement of KPIs and progress of customer service standards, so that effective control and remedial follow up is maintained from Head Office, which often includes making changes to procedures or introducing new methods, in order to achieve the desired results.
OH & S Responsibilities
Compliance with the dnata Safety and Environment Policies
Compliance with legislative Health & Safety requirements
Develop and maintain a positive safety culture focused on awareness and vigilance.
Conduct work in accordance with dnata’s Health & Safety Management System;
Follow all safety work procedures, adhering to all safety guidelines provided;
Participate in emergency drills and/or evacuations
ESSENTIAL CRITERIA
Extensive leadership experience (6+years) and a commitment to driving a customer centric service culture within the team;
Excellent communication and interpersonal skills well suited to managing a diverse workforce in several locations
Demonstrated record of achievement in building and fostering relationships with key customers and stakeholders;
Demonstrated business acumen including, financial and budget management and experience in driving cultural change and continuous business improvement to meet and exceed customer and business expectations and targets;
Previous experience in or knowledge of airline industry principles and ideally with operational experience;
Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
Engaging and building the trust of key stakeholders with a strong desire to delight customers and delivering service excellence whilst balancing the challenges of being performance driven.
Some key callouts of what else we can give you
Paid parental leave
Hybrid working and interstate travel
Pre tax savings through salary sacrificing and novated leasing
Endless discounts and benefits through our reward por
