Address
Form of workJob Responsibilities:
Interfaces with Operations staff to review operating procedures and maximize system efficiencies. Provides regular communication to site Operations and internal departments regarding operational issues, process flows, customer requirements, account-specific issues, etc. Includes analysis, insight, and recommendations.
Serves as primary technical support for site database operations, such as Global Operating Systems (WM). Ensures operational system integrity, including setup and control processes.
Responsible for training new team members in the field and communicating best practices at the branch level
Analyzes processes, document process improvements and recommends improvements to the Technology team
Implement standard operating procedures working with applicable department Manager, sales and effectively communicate with clients and vendors
Troubleshoot service failures by establishing or updating client SOPs
Identify resource allocation needs and communicate to management
When applicable develop KPI to help measure process improvement
Prepares technical reports by analyzing and summarizing information and trends
Other duties as assigned
Other Skills and abilities:
Expert/Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Strong interpersonal and communication skills (verbal, written, and comprehension)
Highly motivated and energetic with a proven ability to work in a fast-paced and continually changing environment
Must be able to operate independently and within a team environment
Must be able to work with a technical and non-technical staff at all levels
Excellent time management and organizational skills
Demonstrates initiative and adaptability
Education and Experience:
Bachelor’s Degree from an accredited university required
4+ years of logistics/freight forwarding experience
1+ years of management experience
1+ years of project management experience
