Relationship Manager, Melbourne

At ANZ, our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

As a Relationship Manager your role is to manage and build strong relationships with your portfolio customers, and drive portfolio growth through customer acquisition, cross- selling and referrals.

We’re seeking people to join our team who are passionate about pursuing a career that enables them to support SMEs which represent around 98% of Australian business and are the life blood of our economy. You’ll be part of a collaborative team working towards a common goal: to improve the financial wellbeing and sustainability of our customers. ANZ’s Commercial banking division is investing in our people, data, digital and online channels to improve our ability to deliver customers’ needs quickly and give them the confidence to start, run, grow, or transition their businesses.

Australia Commercial has won Canstar’s Small Business Bank of the Year for a record eight times.

Role Location: Melbourne

Role Type: Permanent, Full-time

To grow and be successful in the role, you will ideally bring the following:

• Demonstrate mastery of specialisation, skills and capabilities within the required domain experience of the role
• Acting in the best interest of the customer and applying a customer-centric approach
• Proactively developing and maintaining a detailed understanding of customer business and financial needs
• Providing customers with appropriate solutions
• Collaborating with Product Partners and other internal stakeholders to design, structure and execute deals
• Building and maintaining strong external networks with a strong focus on COI and origination
• Structuring deals in conjunction with relevant product and specialist teams
• Managing a portfolio of Specialist customers
• Coaching and growing an Assistant Manager direct report
• Establishing strong and effective relationships with Commercial peers, Risk, and cross-divisional stakeholders (e.g., Institutional)
• Supporting and driving the significant transformation within Australia Commercial to improve customer and banker experience

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

 28/05/2024, 11.59pm, (Melbourne Australia)