Rental Service Officer

Territory Rent a Car Pty Ltd. (TRAC) is the largest and oldest, vehicle rental company owned and based in Northern Territory. TRAC operates the Thrifty Car Rental franchise in the NT and northern WA.
TRAC has been in business for over 50 years and Territory owned and operated.
TRAC has over 1 ,000 vehicles in the fleet ranging from passenger to heavy and operates in all major cities in NT in addition to Broome and Kununurra in WA
About the role
We have immediate openings for Rental Services Officers to join the team in our Darwin City and Airport offices.
As a Rental Services Officer you will be working on the front counter, delivering excellent customer service in all aspects of car rentals, including enquiries, reservations, sales and administration.
Main tasks include:

• Receiving enquiries and taking bookings over the phone and in person Monitoring, tracking and organising fleet
• Checking vehicles in and out, logging kilometres driven and any damage
• Informing customers of additional products and services which will assist them with their rental

Providing customers with instructions relating to their vehicle and tourist information

• Completing accident and damage reports
• Providing exceptional customer service at all times
• Cleaning vehicles where required

Essential Criteria:
Willingness to work effectively as part of a busy team, be well presented and demonstrate enthusiasm for the job.

• An excellent telephone manner.
• Good verbal and written communication skills.
• Attention to detail.

Well-developed time management skills and ability to meet strict deadlines.

• Ability and willingness to sell.
• Ability to prioritise tasks, seek guidance when required, but work with minimal supervision. Good Computer literacy skills.

Previous experience in a sales and customer service background, preferably within the hospitality and retail industry would be an advantage.
In return we offer:

• A competitive hourly rate plus commission package.
• Team based work environment.
• Flexible hour with casual, part time and full-time positions available. Generous Employee Discount rentals across the global network

To be eligible to apply you must:
Hold a current, unrestricted, full NT Driver's licence.

• Have full working rights in Australia.
• Be available and willing to work some weekends within a rotating roster.
• This is a Permanent Full-Time position working 38 Hours / week and the pay rate will be $24.58 / Hour. Detailers are employed under the Territory Rent a Car Pty Ltd (Detailers) Employee Collective Agreement 2006