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Form of workThe RoleWe are seeking a friendly, upbeat and experienced Resale Specialist to join our dynamic team. Working in our GemHub Information Centre you will be responsible for providing exceptional customer service and support to our clients. You will be responsible for making outbound calls to clients, who have requested that their property is to be marketed as for sale and will play a critical role in ensuring their satisfaction in their 'for sale' journey with us at GemLife.
Proficient in using CRM software and other customer service tools, you are also an organised person with proven communication and client relationship skills. You have a passion for making the customer experience second to none and always approach your role in a positive and helpful manner. The GemHub Resale Specialist role will include, but not limited to the following;Update and add all listings to downsizing.com and realestate.com, domain.com
Manage all resale leads
Book appointments with Resort Managers and prospective resale clients
Manage and book photography for any new listings
Educate homeowners on the available resale services
Provide concierge type service to the new resale customersCRM updates and management of leads to opportunities.Weekly report to resale client (homeowner) – number of leads, enquiry, inspections etc
Respond to client enquiries and provide resort information. Assist clients with booking site tours of the resorts. Resolve client enquiries in a professional and timely manner.
Handle incoming calls, emails or chat messages from clients. Maintain accurate and up-to-date client information in our database. Follow up with clients to ensure client satisfaction.
Collaborate with other team members to ensure prompt and effective customer service. You will have the following experience and attributes. Knowledge of real estate administration and knowledge of the listing sites or something similar would be a plus!
Proven experience in customer service. Excellent communication and interpersonal skills. Upbeat and positive attitude.
Ability to handle client enquiries in a timely manner. Ability to work independently and as part of a team. Proficiency in using CRM software and other customer service tools.
High school diploma or equivalent. We offer a competitive salary package, ongoing training and development opportunities, and a supportive and friendly work environment. As a GemHub Resale Specialist, you will have the opportunity to make a positive impact on our clients and the company as a whole.
Who We AreGemLife is one of Australia's fastest growing developers of luxury, over 50s residential resorts. Our resorts are architecturally designed and completed to the highest standard with luxury fittings.
We are a leading construction company with a long pipeline of work with resorts located in Queensland, New South Wales and Victoria. Our company values teamwork and a positive team culture. We empower our people to take ownership of their respective roles and lead by example.
Our people are passionate about their work, have a strong sense of accountability and demonstrate a high level of personal integrity and respect for others. To…
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