Reservations/Ground Crew

Heli Crew Reservations Cairns 

 Part-time position available.

Nautilus Aviation, based in Cairns, Far North Queensland, is a thriving aviation business, with a reputation for excellence and an unrivalled safety record in the delivery of tourism experiences and commercial helicopter charter services across a diverse range of industry sectors.

Currently Nautilus Aviation has a fleet of 36 top-of-the range piston and turbine powered helicopters across 5 operating bases. Our diverse fleet includes: R44, Bell 206, B206L,Bell 505X, Bell 407, Bell 412, Airbus H130 and Bell 407 GXI.  

Professional service delivery, strong customer focus and unwavering attention to safety are defining values of the business.

An opportunity exists for the right candidate to join the Cairns Heliport team and to work in this fast paced, dynamic and rapidly growing business.  

Heli Crew (Reservations & Ground Crew) 

Our Heli Crew are our passionate brand ambassadors and operations all-rounders that are focused on making things happen right and on time.  Heli Crew members are responsible for reservations and sales enquiries, preparing itineraries, leading clients through the check in process, conducting safety briefings and assisting with ground operations.  No day will be the same.

Core Responsibilities 

Engage with all clients to ensure that we deliver a unique world class tourism experience

Process all walk in’s, phone and internet enquiries from our Clients and Agents into bookings 

Respond to all email and phone queries within the required timeframes to ensure high levels of commitment to our clients and agents

Process payments over the phone and prepare Itineraries for individual and group bookings

Coordinate and plan the daily activities to maximise resources including passenger transfers

Maintaining up to date knowledge of all the products and services to provide correct information at all times

Provide ground support at offsite special events and promotional activities

Adhere to all safety procedures and policies, including Civil Aviation Safety Authorities regulations. 

Essential Qualities

Strong Customer focus and attention to customer needs and requirements 

Savvy computer skills and knowledge of 'Takeflite' or an equivalent reservations program 

Previous experience in customer service roles 

Excellent communication and administration skills with a clear focus on delivering exceptional customer service

Team player and commitment to team work 

Self-motivated with a drive to make things happen

Bright and happy nature and physically fit to excel in this active role, lifting is regularly required. 

Ability to work under pressure and thrive in a fast-paced workplace and be able to adapt to different tasks within the role

Positive Safety attitude

Must be legally eligible to work in Australia and able to work weekend and public holidays.

Must hold current Australian Driver license 

The ability to hold an Aviation Security Card (ASIC) which involves a police security check and pre-employment drug and alcohol screening.  

TO APPLY

Apply though seek with a resume and covering letter.

Ensure your covering letter states the position you are applying for:

Reservations/ Ground Crew (Cairns)