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Form of work 15 March 2023
Passenger Experience Melbourne Full Time
Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.
Position Purpose
We have an excellent opportunity to join the Stations & Passenger Service Delivery team as a Resourcing & Strategy Manager. In this secondment role, you will utilise your leadership and strategic thinking skills and experience to assist the Stations Division to plan and manage key business requirements, ensure that the recruitment processes are aligned to the workforce strategies and that tactical resources plans are implemented. In addition, you will work in a supportive team environment that values unique and diverse thinking and promotes career development to help you achieve your aspirations.
About the Role:
As the Resourcing & Strategy Manager, you will:
Provide strategic and expert facilitation, analysis, and advice to the Station Delivery Managers, with specific attention to the needs of the Head of Stations, to support performance improvement through strategic business planning, governance, and reporting processes
Effectively lead the management of quality assurance, including the development, monitoring and review of business processes, performance standards and key performance indicators, station accounting auditing and compliance
Create integrated database tracking tools for resourcing patterns (annual leave, sick, training, etc.) to optimise staffing forecasts and maintain holiday patterns forecasts to ensure effective coverage for holidays
Manage a Station operations rostering team to plan and manage ongoing Station operations labour requirements for resource allocation across the division
Provide leadership for organisational business improvement by aligning, analysing, and assessing current performance against a business excellence framework and providing reports and recommendations for business improvements
What's in it for You?
Metro supports work/life balance and understands that there is more to life than work. We provide opportunities to work from home as agreed with your line manager aligned with achieving required business outcomes and MTM Flexible Work policy
All Metro employees receive a free Myki Pass that allows free Public Transport in Victoria
Have a significant impact on improving current processes and initiatives
Work with a supportive, down to earth team of individuals from varying backgrounds and experiences
Access to a wide range of corporate discounts
About Us
Our aim is to promote work/life balance, allow members to bring their unique selves to work and be truly focused on a common goal which is to provide a world-class railway service. Furthermore, you will work in a highly supportive team environment that empowers you to make decisions, values your ideas and contributions, and encourages career development.
At Metro we believe that inclusion is the achievement of a work environment, in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to our success.
We place a significant focus on increasing women in our workforce and have made substantial efforts to increase the number of women in train driving, engineering, and senior leadership roles. We also have our commitment to social inclusion employment for people from under-represented groups and those facing barriers to employment
About You:
To be successful in this role, you will have the below key criteria:
Tertiary qualifications in Business Management or related discipline (desirable)
Proven experience in auditing processes
Demonstrated experience in a project management environment, involving the introduction and management of change projects
The ability to collect, analyse and present workplace data and information
Effective communication skills to liaise with all levels of management and staff (verbal and written)
Significant leadership experience with the ability to lead, manage, motivate, mentor, and develop others
To make a formal application, you must include a cover letter that addresses the key criteria and a current resume.
Applications close Wednesday 29 March 2023
This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.
If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you!
Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.
