AddressA bit about our exciting opportunity at NoosaCare:
NoosaCare is seeking a vibrate and responsible Respite Officer. You will be working in the beautiful Sunshine Coast and can achieve an amazing work life balance that will ensure you get to experience all the Sunshine Coast has to offer!
NoosaCare provides the highest quality care and support to our residents in a family like community setting. As a boutique, not for profit aged care facility, you will experience a true sense of purpose when working with us. The tranquil surrounds and magnificent gardens will have you feeling as though you are working at a tropical resort; while knowing you are marking a real difference to the lives of our residents and their families.
Working at NoosaCare has plenty of other benefits too, some of what we can provide includes;
- We can offer discounted, shared, short term accommodations options. We have properties located a short walking distance to our Carramar site and a short drive to our Kabara site, solely for the use of our staff. These properties are fully furnished, you will have lockable access to your room and most of the properties have swimming pools as well!
- Salary packaging options that can see you packaging up to $15,900 per annum plus $2,600 on meals and entertainment, increasing your take home pay.
- Paid parental leave.
- Well laid out, purpose-built facility with modern equipment and technology, including dedicated training spaces.
- Ongoing training and professional development opportunities.
- Full orientation and induction processes.
Our Community:
- “Our Mission, Vision and Principles create the platform upon which our organisational attitudes, behaviours and work practices will be strengthened, enacted, and monitored.
- Aged care is so important to us and our community that we strive to be the best Aged Care facility on the Sunshine Coast. We aspire to be a community where residents can live with dignity, respect and choice.
- NoosaCare is located across two incredible facilities – Carramar in Tewantin and Kabara in Cooroy. As a community-based, not-for-profit organisation who put our residents and their families at the forefront of all we do. Our state-of-the-art facility art located in stunning natural surroundings and landscaped gardens, where residents experience the highest level of care lifestyle choices they deserve.
NoosaCare Principles:
- Residents, their partners and families are our primary focus.
- Our staff are our most valuable asset.
- We strive to be the best at all that we do.
- We work with compassion, care and open minds.
- We remember our origins and our part in our community.
As Respite Officer at NoosaCare you will:
NoosaCare are seeking a Respite Officer, who will undertake a variety of functions associated with welcoming respite residents to NoosaCare.
This is a fulltime, temporary role and can be flexible, for the right candidate. Critical to this role are exceptional interpersonal, communication, attention to detail and time management skills. This position will undertake end to end respite functions, from the first enquiry to the resident departure. Undertaking the comprehensive and accurate record keeping including financial requirements.
The respite officer will provide information and advice with respite residents and their families. This role is multi-faceted and requires creativity and an enjoyment in working in a fast paced and diverse environment. The ideal candidate must demonstrate strong written and verbal communication, administrative, organisational skills and high level of confidentiality. The Respite Officer must also demonstrate the ability to work independently and maintain high level of privacy and confidentiality and must be able to work under pressure.
Key Performance Indicators include (but are not limited to):
- Manage all client enquiries in a timely manner, identifying suitability for respite accommodation into the most appropriate area.
- Managing high levels of privacy and confidentiality in all admissions and NoosaCare operations.
- Manage respite admissions and departures in collaboration with other internal and external stakeholders to ensure a smooth transition for residents.
- Build relationships with both internal and external stakeholders, groups and organisations to build the reputation of NoosaCare within the Community and Aged Care Industry.
- Effectively promote NoosaCare’s facilities when and where required for future admissions and growth.
- Work with and as part of the Finance team to ensure that all resident service associated systems and financial requirements are met.
- Delivery of high quality, resident focused services.
- Responsible for the compliance, development, maintenance of procedures and forms for Admissions functions with the approval and endorsement of the Executive leadership Team.
About you:
You will bring enthusiasm and professionalism to the role and be passionate about delivering high quality work. As part of the Admissions team, we are looking for someone that has:
- You will bring tertiary qualifications or experience in a similar role.
- Experience in providing exceptional customer support service, preferably in a Not-For-Profit organisation.
- Ability to work collaboratively with internal and external stakeholders.
- Ability and experience in responding and delivering against competing priorities.
- Maintenance of high level of privacy and confidentiality.
- Have an eye for detail, strong work ethic and a drive to ensure quality service provision to residents.
- Strong written and verbal communication skills.
