AddressLocation: Subiaco
Salary: $75,000
Job Type: Permanent
Position Overview:
A well-established team, operating for many years. As a Response Engineer, you will be responsible for assisting customers with onsite and remote support. The team is incredibly supportive and offers extensive perks and benefits! This is an excellent opportunity for an IT Engineer with 2+ years of experience, looking for significant career progression.
Perks:
- Valued team members, supportive team, and very approachable management.
- Extensive career progression, in-hours training, and funded certifications.
- Unlimited annual leave and excellent work-life balance.
- Mentorship of junior, L1 staff.
- Providing remote and onsite support for a customer base (200+ seats).
- Ticket creation, triage, and resolution.
- Prioritizing ticket workload.
- Escalate complex issues to senior L3 engineers.
- Creating and updating technical documentation.
- Installation, setup, and configuration of software and hardware.
- Provide excellent customer service in all interactions.
- 2+ years of experience in a similar role.
- Experience working with AD / Exchange and M365.
- Experience with monitoring software (e.g., N-able).
- Experience with BDR tools (e.g., Veeam).
- Basic understanding of network protocols.
- Experience with ticket management systems (e.g., ConnectWise).
- Excellent team player who seeks career progression!
- Strong troubleshooting and problem-solving skills.
- Strong understanding of ITIL principles.
- Certifications are highly regarded (e.g., AZ-900, ITIL).
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: ****@ouirecruitment.com
Number: (08) 6219 8***
Additional information
- Valued team members, supportive team, and very approachable management.
- Extensive career progression, in-hours training, and funded certifications.
- Unlimited annual leave and excellent work-life balance.
