Retail Customer Service Officer

We are Australia Post. You might think you know us, but we’re transforming

When you join Australia Post, the chance to make an impact is yours. You’ll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. It is our retail teams who make sure that every experience they have is a great one.

So, if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

The Opportunity – Manjimup

• This is a casual position on offer
• Rostered Monday-Friday
• You will need to be available between 6:00am – 5:00pm
• Cross trained as a Retail Postage Sorter
• 6 weeks full-time paid training

You will be working in a supportive environment with on-the-job training provided in the first 6 weeks and will be rostered between 08:45am – 17:00 Monday to Friday.

What you will be doing:

• Performing customer sales and service transactions with customers
• Managing high value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
• Conducting and processing several identity services transactions, including Australian Passport Interview
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
• Assisting customers with mail lodgments and associate costs
• Building rewarding relationships with customers by understanding their needs
• Assisting with administrative duties such as stocktaking and record maintenance

What we’re looking for:

• You enjoy working in a team environment
• You have a background in customer service and/or cash handling
• You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift

Together, our differences make us stronger.

We are all ages, genders, and abilities, and we come from all walks of life. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we are laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.

Learn more about how we're supporting inclusion at Australia Post at https://mypo.st/Diversity

If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Learn more about our Stretch Reconciliation Plan (20-22) in this short video.

Ready to take the next step in your career?

If you’re excited about the opportunity to be part of a team that is deeply committed to customer service for all Australians, then apply today!