Revenue Officer (Lead Cashier)

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Position Details

Reference Number 24565
Position Title Revenue Officer (Lead Cashier)
Employment Type Ongoing Full Time
Service Finance & Corporate Services
Location Parkville
Salary $72,192.00
Hours Per Week 38
Position Summary

Revenue Officer (Lead Cashier), Revenue Operations (Finance and Corporate Services)

Ongoing, Full Time Position
38 Hours per week

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

Department/Unit Specific Overview

The Finance and Corporate Services branch brings a commercial perspective to business decision making and supports the Women’s business performance by providing the appropriate financial and business information and advice, as well as driving the organisation’s business risk management program.

The Revenue Operations department, within the Finance and Corporate Services branch, is responsible for the accurate collection and identification of patient classifications and the subsequent billing, debtor follow up and reconciliation of this activity across the Royal Women’s Hospital. The team works cohesively to ensure a professional patient experience through the various revenue pathways utilising up to date data and processes whilst always being open to identify opportunities for improvement.

The Revenue Officer (Lead Cashier) is a valuable member of the Revenue Operations department. They will play a vital role in the daily activities undertaken within the department and be able to provide support and assistance in all aspects of the Revenue Cycle framework. The Revenue Operations (Lead Cashier) will comfortably assist in daily tasks as well as provide insight into opportunities for process improvement through experience and knowledge sharing.

Your contribution

Insert Information about the purpose of this Position

Your duties will include (but are not limited to) the following:

• Timely receipt of cash takings into financial, patient account and billing systems including Microsoft Great Plains, Merlin, Karisma, Zedmed and IPM.
• Assist the Financial Accounting department with bank reconciliation queries.
• Accepting payments and enquiries from patients and staff, via telephone or over the counter.

About you

To be successful within this role you will need to have:

• Demonstrated experience in billing, receipting and debtor management.
• An ability to learn and work effectively with in-house and external systems, such as Great Plains, IPM, Zedmed, Karisma and other health fund and third-party portals as required.
• Exceptional customer service skills with an ability to relate to all stakeholders internally and externally.
• Strong verbal and written communication skills.

Our offering

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.

Our staff benefits program includes salary packaging, on-site car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners. To learn more, please visit:

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

The Women’s is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.

It is a policy of the Women's to provide reasonable adjustments for persons with a disability. If you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manager listed under 'Contact Person'

Ready to make the move?

For more information about the position, please see the Position Description attached and apply online by selecting “apply now” below.

All appointments to the Women’s are subject to a satisfactory clearance of Working with Children Check and Police Check.

COVID-19 Vaccination Requirement

Please be aware that in line with the Health Minister's Covid-19 Mandatory Vaccination Order, all workers at the Women's regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption.

Influenza Vaccination Requirement

In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu vaccination to work in health care. Evidence of vaccination is required.

As this role fits into category C of the departments risk ratings, applicants are strongly encouraged (although not required) to be vaccinated against influenza.)

All applicants will be required to provide acceptable evidence of their vaccination status.

If you would like to receive this information/publication in an accessible format (such as large print or audio) please call our HR Enquiries line on: 03 8345 2080, or email

Selection Criteria Essential: 1) Have you demonstrated experience in billing, receipting and debtor management?
Essential: 2) Do you have exceptional customer service skills with an ability to relate to all stakeholders internally and externally?
Essential: 3) Do you have an ability to learn and work effectively with in-house and external systems?
Contact Person Natalie Harris
Contact Number (03) 8345 2930
Closing Date 09/12/2022
Position Description Revenue Operations (Cashiers) Officer - Patient Accounts.pdf

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Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.