Review Officer

Newcastle Office

icare is seeking a Review Officer to support the Lifetime Schemes operational team with its decision making and knowledge management processes.

• 12 Month Fixed Term Contract available with a 35 hour working week
• 17.5% annual leave loading and flex leave
• Hybrid working environment, offering starting salary of $106,025

About the Role

In this role you will ensure the best outcomes for our severely injured workers by supporting Lifetime Schemes team with its decision making and knowledge management processes.

The principles of collaboration and informed decision-making are central to this role and will be achieved by your critical reasoning skills and knowledge of evidence-based treatment, care and support options which are person-centred.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Review Officer you will:

• Apply critical reasoning and thinking within a decision-making framework when reviewing complex requests for services and supports to ensure they appropriately meet the needs of people with severe injuries. 
• In carrying out the above accountability, understand how disability impacts on daily living and identify when the individual / and or their families would benefit from early intervention and/or other supports funded by icare and through other sources.
• Keep abreast of and champion the understanding of the Workers Compensation legislation and Guidelines and the contribution to the decision-making framework.
• Support the knowledge management of research and advise on injury management and service delivery to people with severe injuries to identify gaps and barriers in service delivery and share this broadly across the business.
• In carrying out the above accountability, provide guidance and support to the operational staff to ensure the appropriate provision of services for people with severe injuries in a cost-effective manner. This includes specialist knowledge on best practice in interventions and supports including care programs; supports for community participation and assistive technology.

Skills & Experience

• Allied Health degree and/or significant experience working in disability, injury management or as a technical specialist where you can use your critical reasoning skills to ensure a high degree of integrity in the decision-making process
• Excellent verbal and written communication skills to build rapport and communicate complex information
• Ability to make funding decisions on treatment, rehabilitation and care supports for people with severe injuries within relevant guidelines and Workers Compensation legislation. You’ll understand how disability impacts on daily living and have an ability to review requests for attendant care supports.  You will provide advice to maximize people’s independence and identify when the individual would benefit from early intervention and various types of supports.
• High attention to detail in order to manage financial records including determining appropriate approval amounts for services and care requested and collating a large number of services required.
• You will be a team player and you’ll work within a multi-functional team which has a diverse mix of committed and focused people who really care about making a difference for people and the NSW community. You will have a mind for getting things done and a heart for people. You’ll set the bar high through the quality of the work you do and the people-oriented decisions you make.
• Be eligible for a Working with Children Check

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.