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Salary- A diversified property company with the diverse career opportunities
- Play a key role in the central operations in one of Australia’s great real estate companies
- A company that truly values diversity in all its forms
We have an opportunity for a Sales Associate to join the team at Stockland. In this role you will deliver world class customer support and service and contribute to the creation of profit centre performance through sustainable of revenue for the project(s). Contribute to key sales activities to support conversion of sales and settlements.
About the Role
- Provide a welcoming and helpful interface between the team, customers, and key internal and external stakeholders
- Ensure sales office (physical environment), digital channels (website, rea, domain etc) and actual project all presents well on daily basis adhering to project checklist
- Assist in maintaining appropriate systems, procedures, and controls to maximise enquiry conversion and minimise cancellation of deposits for project (s)
- Provide contract administrative support from release to settle per projects (s) to achieve agreed sales and settlement targets
- Management of Inventory and Stocklists (including accurate online presentation of land and home and land packages)
- Daily and Weekly reconciliation of Trust Account deposits and receipt in line with RE licencing obligations
- Comply with licencing and legal requirements in all sales interactions
- Contribute to customer contact programs to support conversion from lead to settlement and provide customers with confidence and support through buying journey as required
- Utilise and communicate sales scripts and accurate messaging to support qualification activities that educate, inform, excite customers on unique and shared feature and benefits of the products and services offered.
About You
- Experience and proven track record in a customer centric role in a sales and service environment, relating to property, financial services, retail
- Working in a sales and/or customers in a virtual and online environment
- Experience in qualifying and prospecting new leads and opportunities
- Fundamental and applied understanding of the customer journey/sales process along with customer centric procedures and ethos
- Proven ability to work collaboratively
- Experience & delivery of high quality administrative tasks and activities
- Experience with using CRM; Salesforce highly desirable
- Exposure to insight selling methods and processes
- Appropriate licensing credentials
- Exceptional customer service skills and the ability to build strong relationships.
- Excellent time management & organisational skills.
The Stockland Proposition
At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.
We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.
Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.
Apply today – Stockland – it's your place.
Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to careers@stockland.com.au
