AddressWho You Are:
You thrive in a fast-paced, service-oriented environment where terrific customer support is critical. You are responsible for providing service to inbound customer inquiries that are service-related and you deliver administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You are comfortable using various computer systems for entering and tracking invoices, orders, quotes, and sales data. You are an excellent communicator across multiple mediums like phones, chat, and email. You are skilled at answering general customer inquiries and you resolve problems in a manner that enhances the overall customer relationship.
Your Next Challenge Includes:
- Receives and processes inbound sales queries from clients via telephone, email and online chat function.
- Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
- Encourages and enables customer to self-serve.
- Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handles customer requests for service related to password resets, download issues, technical questions, etc.
- Creates research Customer Relationship Management (CRM) tickets
- Other duties/assignments/projects as assigned by the management.
What You'll Need:
- Based in Sydney with the relevant work visa
- Must have excellent written and verbal in English, additional language skills (APAC languages preferred) are a plus for this role
- Strong interpersonal, organizational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Relevant customer service experience and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- As a hybrid/work-from-home role after passing 6 month probation, minimum home internet speed bandwidth of at least 10Mbps is required to ensure comfortable work from home setup
- Ability to work flexible schedule, including weekends and holidays
As a Sales Associate you will be required to work in our Sydney office 5 days per week for your first 6 weeks of employment while you complete your training and on-boarding. After 6 weeks you may work 1 day per week from your home residence if you chose. After completion of your 6 month probation and upon review with your direct manager you may request further days to work from home - subject to approval.
Why Join Us?
Getty Images Australia is located in North Sydney, our modern and luxe office has a stunning view Sydney Harbour, is close to public transport and the Sydney entertainment hub.
We offer flexible hybrid work model and have a host of other exciting benefits such as subsidised private health insurance, above statutory superannuation contributions, additional paid annual leave days, working from home reimbursements, paid parental leave and much more!
Be part of a fun and dynamic team with an admirable culture with the ability to thrive, grow and be creative.
We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.
If you have a keen interest in the arts and media industry, or if you are passionate about photography and video content, then this is the role for you!
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Covid-19 Company Statement:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
US Specific:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
Who We Are:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.
Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers.
Getty Images works with over 496,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 495 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leadingexpertise and innovation.
Leadership Principles
As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.
We are trustworthy, transparent, and honest
We love character, authenticity, and integrity.
We always raise the bar
Excellence is our norm; we get better through endeavor, curiosity, and speed.
We collectively bring solutions
We love debate, but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.
We care, are kind, courteous, and respectful
We will not tolerate rudeness.
We reject biased behavior and discrimination
We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.
We are inclusive of different voices, perspectives, and experience
Diversity and inclusion are never done, but we are passionate in their pursuit.
We are one Getty Images with no silos
We share goals and accountability; we and actively seek information and expertise; we make time for our peers.
We deliver on our commitments, and commercial goals
With one voice and shared accountability.
We put the customer at the heart of everything we do
We listen to, anticipate, and exceed customer needs, adapting as they evolve.
We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply.
Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email RecruitingAccommodations@gettyimages.com.
Visit Getty Images atwww.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life.
For company news and announcements, visit ourPress Room, and for the stories and inspiration behind our content, visitStories & Trends.
Find Getty Images on Facebook, Twitter, Instagram, LinkedIn,Pinterest and Tumblr, or download theGetty Images appwhere you can explore, save and share the world's best imagery.
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.
