AddressAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
POSITION PURPOSE
To maximize the sales of Lilly products by delivering optimal pharmaceutical based healthcare solutions to meet the needs of our patients by building & sustaining valued partnerships with our customers, primarily general practitioners. The role will involve travel to service customers and to attend business meetings. The role will involve some evening and weekend work attending company and industry meetings.
KEY RESPONSIBILTIES/ACCOUNTABILTIES
- Achieve sales targets by promoting products to targeted customers
- Develop strong, long term relationships with targeted customers.
- Ensure that a high level of customer satisfaction is achieved and maintained at all times
- Respond to customer requests in a timely and effective manner
- Promote the image of Lilly in disease state areas
- Represent the company at scientific and industry meetings as required
- Develop & maintain excellent knowledge of disease area, products, competitors and market developments in the relevant disease state area
- Commit to and deliver on agreed KPIs consistently
- Develop detailed territory business plans, based on territory analysis, to meet the planned objectives within a geographical area.
- Develop specific territory action plans for key customers
- Enter and maintain accurate, professional records of customer interactions within a timely manner
- Be a strong team player and work collaboratively and professionally alongside all colleagues
- Able to use technology effectively in ensuring all duties are carried out effectively
- Ensure all activities comply with legal and ethical standards and company policies
REPORTING RELATIONSHIP
This role reports to the Regional Business Manager.
KEY COMPETENCIES & SELECTION CRITERIA
Qualifications: Tertiary qualification in science, pharmacy, nursing or business
Most Critical Skills & Attributes:
- Selling capability (strategic customer focus)
- Stakeholder engagement - The ability to work collaboratively, build and maintain relationships with key HCPs within a practice or institution and also with internal Lilly partners
- Scientific knowledge and application – A demonstrated ability to understand and disseminate scientific information and related disease states
- Strong Professional Communication
- Strong interpersonal skills and the ability to share relevant and high quality information Business ownership
- Business Acumen - To have an understanding of business drivers for both customer and organisation, cuts through the complexity to solve business problems that creates a mutually beneficial outcome
- Planning and execution - An ability to review data, strategically plan actions that are implemented with the desired outcomes and accountability for these actions.
- High level organizational skills – The ability to prioritize and deliver on customer requirements and complete all administration tasks within the required timeframes
- Learning agility - To be able to effectively deal with a wide variety of people and challenging situations and is comfortable with complexity, can examine problems carefully and deliver in first time situations.
- Emotional Intelligence – To be able to evaluate emotions of self and others in order to understand drivers of behavior and build valued relationships, to remain optimistic and positive even in ambiguity or during a setback.
- Resilience – The demonstrated ability to be determined to achieve a goal, the ability to persevere during times of trial, ability to adapt to change and move forward after disappointments and setbacks
- Compliance – the ability to understand operating principles, procedures and practices and to operate within them at all times Prior Knowledge or Experience - desirable:
- Prior sales or territory management experience in pharmaceutical or medical industry
- Prior sales experience in pharmacy or retail
- Prior experience in nursing
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ***************@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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