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Form of workCompany description:
Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.
Job description:
Located in Vermont South, Victoria Grange Aged Care is situated amongst beautiful gardens and complemented by magnificent Victorian-style architecture, this residence is well suited to those looking for friendship and community, as well as real person-centered care.
The precinct brings to life our Better Together® social model of ageing well, which offers a continuum of care and support services in a range of accommodation options in one location.
Your New Role:
In your new role as our Sales Manager / Wellbeing and Transitions Manager, you will engage with current and prospective residents and families; advising on suitable care and service options and provide support through the resident's journey with Australian Unity.
Responsibilities will include:
Supporting planned and unplanned customer transitions and advising residents and families of the most suitable care/service options to meet their needs
Providing a meaningful and seamless experience for the resident; focusing on their goals and facilitating a warm transition to care
Maintaining and maximizing resident occupancy levels; monitoring referrals/sales inquiries and ensuring a high-level customer experience
Developing strong relationships with the co-located Retirement Community and wider teams
Building a strong referral network of service providers, health professionals, community groups and other community partners to support referral channels
About you:
Above all, you will be an accomplished Sales and Relationships Manager, who can develop and drive our sales strategy, whilst demonstrating our Values of Bold, Warm and Honest.
Does this sound like you?
Demonstrated experience in Aged Care, Nursing, Social Work or Allied Health would be highly regarded
Proven sales experience with the ability to develop effective relationships and convert referrals/consultations into customer growth
Knowledge of Aged Care admissions and/or funding including the ACFI (Aged Care Funding Instrument) would be highly regarded
Proven ability to think outside the box when identifying and engaging alternative referral channels
A current driver's license required for travel to community service providers and events
Fully vaccinated for Covid 19
Please note this a Parental Leave Position for 12 months
Your Benefits:
We value our Residential Communities teams and the wonderful work they do.
You will enjoy an enviable range of benefits, including the following:
Competitive Remuneration Package
Attractive Performance based incentive
Enjoy additional yearly paid Well-Being and Community leave days
14 week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
Attractive employee discounts on Australian Unity Banking products, Private Health and General Insurance.
Salary sacrifice option - novated vehicle leasing arrangement
You will join our Residential Communities family, with the support of our exceptional leadership team and the backing of a trusted Mutual with a rich history of over 180 years of delivering Real Wellbeing.
You will truly have an opportunity to guide and develop the success of leading a unique property and customer care model, where your career will know no limits.
*This role is an Aged Care key personnel role and as such is subject to additional suitability requirements.
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan please visit: https://www.australianunity.com.au/about-us/reconciliation-action-plan.
