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Form of work Insurance for Individuals
From Day One, Youi has set out to do things differently. To rewrite the insurance category by positioning ourselves as a fresh alternative to old, stuffy insurers. We have over 1800 staff globally and teams in three countries. Our company values are easy to explain – we are dynamic, human, honest and passionate about providing awesome service, whilst recognising our people and their achievements. These values drive our culture and success.
About the role
An exciting opportunity has arisen for a Sales Operations Manager to join our Internet Sales department. This is a pivotal role where you will have the opportunity and autonomy to have a real impact on Youi’s success and ensure the delivery of a customer focused sales experience. Reporting to the Head of Sales Internet, you will be responsible for:
Creating a winning culture of success and performance in-line with Youi’s values, that delivers strong staff engagement.
“Coaching the Coaches” to develop our staff to achieve business KPI’s and ensure Youi advisors have long and rewarding careers with Youi.
Maintaining staffing levels through effective recruitment/selection decisions and managing turnover as well as identifying leadership talent.
Data analysis and reporting on performance.
Identifying opportunities and expertly executing plans to improve operational efficiency, regulatory compliance, and deliver memorable customer experiences.
Ensuring your group delivers “awesome service” to our customers and fellow Youi staff.
Skills & Experience
Background in sales operations management
Proven experience leading remote teams is highly desirable
Solid understanding of call centre processes and procedures
Relevant qualifications in business or management preferred
Track record in building high performing teams through strong leadership and engagement
Ability to identify operational gaps and generate workable and innovative solutions
Solid data interpretation and analysis skills
Excellent interpersonal and communication skills and cross-functional influence
High level of integrity and professional accountability and
Ability to embrace and drive change in a fast-paced environment
Culture & Benefits
At Youi, we believe that coming to work should be fun. So we pride ourselves on an awesome culture and working environment. With a smart casual dress code, award winning health and wellbeing program, competitive salary package and a culture of high-performance, if you’re looking for a career that mixes the serious side with a slice of fun, think Youi.
How to Apply
If you are ready to take your sales leadership career to new heights, please . We can’t wait to meet you.
Applications close Friday 5th of May
