Sales Process Analyst

JOB REF KH488247

• Are you a business analyst who is passionate about process optimisation and business improvement?
• Do you have strong CRM knowledge and understanding?
• An opportunity for you to bring your expertise to lead continuous improvement initiatives.

Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We’re a WA born and bred company, and part of the national Wesfarmers group.

We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful customer service.

We’re proud of our values of safety, accountability, integrity, collaboration, and customer focus – and understand that our success is because of our people.

About the role

Right now we’re on the lookout for a Sales Process Analyst to support our Natural Gas & Electricity (NG&E) Sales Team at our Murdoch office. This is a permanent, full time opportunity.

As the newest member of the Kleenheat team, you’ll report to our Sales Performance Lead and be responsible for owning the delivery of process improvement initiatives to drive sales performance and deliver on the NG&E business growth and efficiency objectives.

In this varied and interesting role, your key responsibilities will include:

• Championing a culture of continuous improvement in Sales - through the identification and implementation of improvements to improve the confidence, conversion, efficiency and sales effectiveness of the Sales team.
• Be a Subject Matter Expert in sales processes, compliance obligations and systems/tools, to support further improvement initiatives.
• Define and shape the CRM and other software to enable efficiencies, whilst aligning to best system and industry practices.
• Support the sales team through identification of sales optimisation and improvements across people, systems and processes as a result of monitoring and measuring key metrics.
• Maintaining a working knowledge and understanding of the relevant regulatory and legislative requirements or customers in the de-regulated environment.

To excel in the role you’ll need the right mix of skills and experience, which for this position means:

• Experience in a similar process optimisation role within a sales transformation or continuous improvement environment.
• Demonstrated experience or knowledge in Business Improvement, Project Manager or Change Management methodologies.
• Strong communication, influencing and negotiation skills (verbal and written).
• Passionate about high performance sales achievement with a customer centric focus.

At Kleenheat you’ll have opportunities to grow your career in a collaborative and supportive environment where your voice is heard, and your contribution valued.

We value our employees

At Kleenheat, we have a range of benefits to keep life flowing inside and outside of the workplace.

• Flexible work options for most roles including start/finish times or working a combination of days from the office and from home.
• Kleenheat’s employee discount off your residential LPG or natural gas account.
• Competitive remuneration including allocation of Wesfarmers shares and participation in our annual incentive plan.
• Time for family with parental leave payment up to 16 weeks.
• Ongoing professional learning and development opportunities across our diverse businesses and the Wesfarmers Group to help you progress your career.
• Access to a range of health and wellbeing initiatives including private health insurance discounts, our employee assistance program, annual flu vaccinations, support resources and our safety-first culture.
• Salary sacrifice opportunities, including novated lease vehicle packaging.
• Access to benefits across Wesfarmers including staff discounts at Bunnings, Kleenheat, Kmart, Target and Officeworks and Wesfarmers Arts sponsored events.

We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply.

We pride ourselves on developing and supporting people and recognise the importance of flexibility. When you apply, please let us know if you are seeking a flexible employment arrangement.

We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. Fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply.

Applications close: 5pm AWST, Tuesday 06 September 2022.

We reserve the right to commence the recruitment process prior to the closing date. It is recommended to apply as soon as possible.

Agency applications will not be accepted.

#LI-POST