Address ABOUT US
IHG is one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.
You'll know some or all of our 16 hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Holiday Inn, Holiday Inn Express, Iberostar, Crowne Plaza Hotels & Resorts, Regent, Six Senses, Hotel Indigo, Avid Hotels, Atwell Suites, Voco, Garner, Staybridge Suites, Candlewood Suites, EVEN Hotels and HUALUXE Hotels and Resorts as well as Kimpton Hotels.
All of these brands work together towards our purpose of providing True Hospitality for Good, every day. This is a mission that's seen us go from strength to strength - with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.
The InterContinental Perth City Centre has an exciting and new opportunity for a Full Time Sales, Restaurant & Bars Administrator .
InterContinental Perth City Centre is the proud winners of AHA-WA Workplace Culture Award 2021 & 2022 and the Management Team Award 2023.
YOUR DAY TO DAY
In this role, you will play a crucial role in supporting the both the Sales team and the Restaurants & Bar team in regular and adhoc administrative tasks that help us to ultimately drive revenue and exceed guest expectations. Some of the regular and main tasks include:
- Assist in creating and updating Sales and the Restaurants & Bars (R&B) collateral (e.g. brochures, menus, presentations, and promotional material).
- Collate and disseminate information to assist with sales & marketing activities with business opportunities.
- Support Sales and R&B team by generating reports daily, weekly, and monthly to assist in revenue generation and forecasting.
- Assist in the administration of purchase orders, invoices, gift certificate, refund forms, and other office administration tasks as required.
- Help oversee the Food and Beverage email inbox and distribution as required.
- In partnership with the F&B Manager, assist with group bookings for venues, including promptly responding to inquiries, resolving guest concerns, and exceeding guest expectations.
- Help oversee third party booking platforms for special events.
- Answer phone calls and take inquiries as required.
- Updating data in our sales systems (Delphi & Opera) to ensure pricing and menu items are up to date and accurate.
- Ensure client surveys and feedback are collated and distributed to relevant departments for follow up.
- Assist the sales team in preparing presentations, famils, client entertainment and trade shows where possible.
- Assist the with any other administrative needs.
WHAT WE NEED FROM YOU
The ideal candidate will have:
- Minimum of Cert III in Hospitality/ Tourism Management, Business Administration, or a related field is preferred or a minimum of one (1) years in similar role
- Over 1 years' work experience working in a customer service-based industry, with hotel industry experience advantageous
- Refined written and verbal communication
- Proficiency in Microsoft Office Suite and ideally experience using a hotel reservation systems
- Exceptional organizational skills and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- This role requires exceptional organizational skills, attention to detail, and a customer-centric approach
- Experience in coordinating multiple tasks and conflicting deadlines, whilst maintaining accuracy in all work
- Ability to guide, confidentially influence and build professional rapport with department managers, leaders who you support
WHAT WE OFFER
You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free meals on shift
- Laundered uniform supplied
- Paid birthday leave - hip hip hooray!
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further
- Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
