Sales Support / Customer Experience

SALES SUPPORT / CUSTOMER EXPERIENCE

ABOUT US
ZETR is an Australian design-led business focused on reinventing electrical for the future. Launched in
2017, ZETR has become a renowned name in the architectural and design community around the world, receiving numerous awards and being specified by Australia’s design leaders. We are a team of passionate individuals, who love working in a fast-paced start-up environment. A diverse group who fosters collaboration and community, as a way of empowering our team and realising our vision.

THE ROLE
Level: Entry Level/Junior
Work Type: Full time / Possible 4-day per week part-time
Based: Head Office
Position: Sales Support / Customer Experience

Reporting to the National Sales Manager, you will be an integral part of the Sales team, focused on supporting the Business Development Managers through quotations and administration support from
HQ. In tandem, you will be champion of the ZETR Customer experience, monitoring After Sales /
Customer Service ensuring a seamless experience for all clients.

ABOUT YOU
You want to be part of:

- An award-winning Australian luxury brand that is the leader in the architectural and design industry.

- An energetic customer-centric Sales team
- A confident unique brand, with core values

RESPONSIBILITIES

- Provide core support to dedicated ZETR Sales Team (ZST) BDM’s
- Generate and prepare Sales Quotations as directed by ZST
- Monitor, track and report on current sales and purchase orders, from all A&D / Trade clients
- Assist with HQ Customer enquiries, supporting in person enquiries with our genuine ZETR approach
- Champion After Sales processes, managing Clients through this process directly
- Liaise with Sales Support Executive to manage flow of incoming enquiries
- Liaise with Operations Assistant to process faulty / returns
- Data entry and management into several software platforms
- Monthly Reports to Sales Manager, proactively assessing ZST for business improvements
- Track and report all Product returns to Ops / Sales Leaders

SKILLS

- Relevant tertiary qualification in design or business management (not essential, but preferred)
- Relevant Retail consultancy experience (not essential, but preferred)
- Experience in Salesforce or similar CRM system
- Excellent knowledge of Microsoft 360 Suite
- Experience in CIN7 or similar inventory management platform
- Strong communication and relationship building skills

YOU WILL HAVE:
- Outstanding organizational skills, with exceptional attention to detail
- Ability to work in a fast-paced environment with demanding client base
- Exceptional work ethic
- Core Customer negotiation and management skills
- Ability to problem solve and work autonomously
- Ability to prioritize tasks with competing importance and deadlines
- 1+ years of Sales experience / Customer service management

Job Type: Full-time

Salary: From $50,000.00 per year

Benefits:

• Employee mentoring program
• Professional development assistance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mona Vale, NSW 2103: Reliably commute or planning to relocate before starting work (Required)