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ANZ Banking GroupSee more

addressAddressMelbourne VIC
CategoryAdvertising & Marketing

Job description

About the role

As a Salesforce Platform Architect (Technical Area Architect) working with wider Program’s Architecture Team, you will be responsible for the solution architecture that drives the capabilities we deliver for Salesforce platform that enable our coaches within Get Help, Customer Engagement and Give Feedback to assist our customers with their Financial Wellbeing. You will understand the importance of simple and intuitive user experiences and be an advocate for the best practises in how we configure and customise Salesforce. You will be architecting solutions in close collaboration with the Salesforce Engineering team, which is responsible for building a 360-degree view of our customers, as well as surfacing all service and sales workflows in one central application. As part of the team, you will design and deliver compelling customer-centric solutions focused on improving the financial well-being of ANZ’s retail and commercial customers.

If you’re passionate about doing the best thing for our customers, simplifying products and services and using the latest technology to help our customers manage their money, buy and own homes and start and run businesses, then we’d love to hear from you.

What will your day look like
Working with Product Owners to design capabilities that address program priorities and utilise the capabilities that Salesforce provides
Defining high- and lower-level architecture that can be executed by our engineering teams
Working with architecture peers, business stakeholders, analysts and engineers to ensure the defined solutions are able to deliver on the business requirements, and are aligned with the strategic directions and governance rules
Contributing to documentation that describes our platform, its capabilities and controls
What will you bring?
Good working knowledge of Salesforce as a CRM is strongly preferred
Excellent communication and presentation skills to describe your solutions and convince stakeholders both technical and non-technical to adopt and endorse your propositions
Be open to and incorporate feedback and constructive criticism with the knowledge that any feedback is in the best interest of the capabilities we build
Ability to quickly absorb new knowledge and make fuzzy inferences about it
Excellent problem-solving skills, you can find clear paths through ambiguity
An eye for detail - as a member of a team responsible for quality solutions, your willingness to iteratively improve precision & clarity is paramount
Passionate about the importance of user experience in shaping engineering outcomes
Familiarity with agile delivery and how solution design fits into an agile practise
So, why join us?

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So, in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

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Agile
Refer code: 665921. ANZ Banking Group - The previous day - 2023-03-09 18:05

ANZ Banking Group

Melbourne VIC
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