Must be Australian Citizen with minimum of Baseline Clearance
Long-Term Engagement
Canberra ACT / Melbourne / Sydney
FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance. We currently have more than 1000 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.
Our Services Management team help our clients create more value for their business and improve efficiency through IT Systems. Our services are highly industrialised, underpinned by robust SLAs, based on industry-standard best practices, and delivered by cost-effective onshore resources. We're about more than 'keeping the lights on for less' - we provide a commitment to continuous improvement and value generation.
About the role and responsibilities:
- Provide operational support for SAP system based on SAP best practices aligned to meet the client's expectations
- Provide Services Management in SAP like Incident/problem/change request management
- Analyse and triage incidents with an appropriate sense of urgency, focus on restoration of service, followed by root cause analysis to prevent a recurrence
- Create, own, and execute change requests relating to SAP systems as per the agreed client process
- Execute service requests based on the Service Catalogue or on an ad-hoc basis
- Provide reports to the account management team and engage with client stakeholders on a regular basis
- Provide subject-matter expertise, best practices, technical approaches, and strategic recommendations. Exhibit leadership to ensure optimal function and enhancement of SAP systems and keeps up to date on the latest SAP industry solutions and trends
- Engage in requirements gathering and development of use cases. Support architecture, process, and governance development
- Translate architecture specifications to low-level component design and identify customisations for implementation
- Communicate with clients and partners aspects of the product and implementation at the technical and/or functional level appropriate for the situation.
- Provide troubleshooting services as a part of project or post-production support activities.
- Perform out-of-the-box configuration and implement necessary customisation as needed
- Participate in capacity planning and HW specification recommendation efforts
- Ensure requirements are gathered, processes defined, and use cases are documented.
- Participate in deployment activities, configurations, custom rule development, development, and third-party system integration
- Work with clients post implementation for user testing, debugging, support and maintenance.
- Resolve any issues highlighted during System Integration Testing and User Acceptance Testing.
- Resolve day-to-day technical & functional issues
- Help develop technical documents detailing the products, environment and process of identity systems and functions
- Drive continuous improvement processes and implement automation initiatives
- Minimum 8+ years of experience on SAP BASIS with solid hands-on experience in HANA and S/4HANA projects.
- Extensive experience in SAP BASIS Administration, TREX Administrator and SAP upgrades (version, EHP, SPS, Java SP, Solution Manager)
- Business suite, SAP NetWeaver Installation experience, planning, post-processing steps, strong Portal, J2ee administration skills.
- Strong experience with Oracle DB administration, MS-SQL admin skills
- Knowledge of integration with multiple SAP, Non-SAP, PI/PO
- BOBJ setup, configuration, optimisation
- OS/DB Migration/System Copies and Refresh Activities
- Solution Manager ChaRM setup/configuration/troubleshooting, Tech Monitoring, Auto Ticketing configurations
- SAP Transition Knowledge experience
- SAP HANA planning, sizing, implementation, installation, upgrade and administration
- Hands-on experience in working with AWS/GCP cloud for SAP (implementation/migration)
To be considered please Click apply or Call Alvin on 02 6243 6415 to discuss further.
FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.
FinXL encourages applications from Aboriginal and Torres Strait Islander people.