AddressEchuca Toyota has a full-time Senior Service Advisor position which has become available due to relocation.
We have been selling and servicing Toyota vehicles for more than 50 years, in Echuca, Victoria & surrounds. Our company is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets, ensuring we go ‘Above and Beyond’ in servicing our Customers.
Ideally this would be suitable for a Qualified Technician looking to further their career with the next step.
Or a suitably industry experienced Service Advisor.
About the Role
We are seeking a motivated and enthusiastic Service Advisor to join our Toyota team on a full-time basis in the beautiful river based Echuca.
As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills & an outgoing personality.
Responsibilities:
• Being the first point of contact for our customers, you will assist in determining their requirements
• Scheduling of customers vehicles for servicing and repairs
• Suitable explanation of vehicle diagnosis with our customers
• Quotation of repair jobs including liaising with customers ensuring they are given the best possible Customer Service experience
• Meeting and exceeding manufacturers CSI/NPS targets
Requirements for the role will involve the following:
• Experience in a similar role within a Retail Automotive Service Department
• Excellent communication, numeracy and customer service skills
• Willing to go above and beyond to exceed customer expectations
• Sound automotive knowledge
• Punctual and reliable
• Have a professional attitude, with strong time management skills
• Current driver licence
• Be able to thrive & work in a team environment
• Demonstrate care and attention to detail
• Have the right to work in Australia with residency entitlements
Here’s why you should be a part of our team
At Echuca Toyota, we know that it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:
- Accredited Training & Development Programs
- Attractive Salary and commission package
- Fully maintained Company vehicle or car allowance
- Commitment to providing the highest levels of safety, technical and leadership training.
- You will be well supported in a strong team with a positive team orientated culture
- Customer commitment to ‘BEST IN TOWN’ service
- Work with the No 1 Automotive Franchise
- On-going training from Toyota & our greater team to support your professional development goals
- EAP - Employee Assistance Program
- Staff Pricing Benefits
- Access to Discounted Health Insurance & Motor Vehicle benefits.
- 2022 & 2023 Toyota President's Award winning Dealership & Rural Dealer Of the Year recipient
- Joining one of Australia’s leading and largest private automotive brand/retailer, including associated career opportunities that can be provided
Must be able to work Monday - Friday
Remuneration will be assessed based upon the successful applicant's experience.
Being part of a much larger business, there is plenty of opportunity over time to grow and develop your potential throughout the wider business. If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you!
All Echuca Toyota employees must be entitled to work in Australia and will be required to complete a National Police Check associated to their role.
Please submit an up to date resume with an introductory email or statement detailing how you meet the selection criteria. All applications to be addressed to Luke Dunham - *******@echucamotorgroup.com.au Or Simply HIT APPLY
