MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes - from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
We are looking for a Senior Billings and Collections Officer to join our Finance team. In this role you will be responsible for ensuring our customers are billed correctly and that overdue debt from customers is collected in a timely manner. Reporting to the Collections Manager, you will work in partnership with key stakeholders across the business. Working across a portfolio of approximately 1500 accounts, you will collect outstanding monies whilst providing exceptional customer service.
Key responsibilities:
- Complete Month-end billing in conjunction with Billing Analysts, including processing and managing the invoicing process of MessageMedia with completion by close of WD3
- Update daily banking spreadsheets from online banking portals for all incoming EFT payments, to be allocated to ledgers by our Philippines team
- Provide support to our Philippines based collections team that manage lower value debt for 7,500 customers
- Manage and collect higher value debts by building relationships with key enterprise customers and by working closely with our sales team'
- Contribute to the teams efforts to manage debtors accounts as agreed in OKR's and additional targets
- Manage accounts including payment arrangements and external debt collection
- Review current processes and identify, recommend, and implement effective long-term improvements
- Month-end close and incoming cash reporting
- Complete and develop month-end customer reports by WD7
- Maintain Aged Trial Balance for MessageMedia, enabling follow up by Accounts Receivable team
- Initiate continuous improvement in work processes to ultimately achieve “Best practices” in credit collection
- Demonstrated experience in a similar role
- Demonstrated experience within Collections is essential, with exposure to process improvement
- Advanced Excel skills and previous experience with billing CRM systems - Salesforce, Zendesk and Zuora would be preferrable
- Overzealous attention to detail and accuracy is essential, with strong customer service and communication skills
- Refined time management skills, with the ability to prioritise, meet deadlines and work in a fast-paced environment
- The ability to problem solve and drive solutions
- A strong team player, with strong stakeholder management capabilities
In addition, we offer the following benefits:
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses.
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement