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The Department of Customer ServiceSee more

addressAddressParramatta, NSW
CategoryConsulting

Job description

Senior Business Analyst

Temporary 12 -month opportunity with Revenue NSW

Opportunity to upskill and cross-skill

Do you want to …

Working in once in a generational change project

Make an impact to the lives of 8 million+ people in NSW

Work in an inclusive and flexible hybrid-environment, with endless opportunities to grow

Yes? Then this role is for you....

We are currently seeking to engage a Senior Business Analyst ICT Digital on a Temporary basis for our Salesforce squad. The Salesforce squad supports multiple IT applications that enable Revenue NSW to engage with NSW businesses for collection and management of Duties & Grants. In this role you will be expected to identify, analyse and document business processes, systems, and other functional requirements to support efficient and early delivery of digital products.

Work within a Digital, software Agile, enterprise scale environment.

In this role you will work using suitable agile methodologies to:

  • Analyse and translate business processes into meaningful insights from a broad range of datasets to enhance product performance
  • Investigate problems, analyse options, and provide recommendations for new and existing services
  • Build effective relationships with stakeholders and users to understand and analyse solutions to business problems and facilitate scoping of business priorities
  • Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best agile practices
  • Ensure the health of product backlog by working to refine, define and deconstruction stories
  • Communicate acceptance criteria, formally and informally, to ensure development and testing teams has a clear understanding of shared vision for the story
  • Work with stakeholders, architects, and project leaders to provide relevant business solutions ensuring proper translation of business requirements to IT solution requirements.
  • Provide support to Developers and System Testers

Skills and Experience Required:

  • Demonstrated experience in business analysis and supporting multiple projects in an agile environment
  • Experienced in using Jira and Confluence
  • Strong research and analytical skills
  • Ability to identify and create data in various formats
  • Demonstrable ability to work to deadlines and balance competing needs.
  • Experience in Salesforce program and implementation working with internal and external team (System Integrators)
  • An analytical mindset. Being able to analyse multiple data sources in an investigative manner is important and provide insights
  • Tracking and evaluating in a detail orientated manner and advise the business on what should be reported on for value-add
  • The ability to make decisions fast. Being able to make actionable recommendations based on data findings will be important
  • The ability to take the initiative
  • Experience with collaborative workspaces such as Confluence and Jira
  • Excellent verbal and written communication skills. Ability to clearly communicate complex ideas to both technical and non-technical teams
  • The ability to take the initiative and think outside the box to meet the objective
  • Enjoy working in fast-paced agile team environment

Skills and Experience that could be advantageous:

  • Salesforce Service Cloud
  • Skills in designing tools (like Visio, Miro, Figma etc)
  • Knowledge of Salesforce and system integration solutions
  • Knowledge of Databases, Webservices/Microservices and cloud architecture
  • Experience working on Integration projects and end to end solutions

About Revenue NSW

As NSW’s principal revenue management agency, Revenue NSW fairly administers state taxation and revenue for, and on behalf of, the people of NSW. Our revenue management helps to deliver government priorities for a fair, safe and prosperous NSW. We offer many online services that make it easy to apply for a grant, pay a fine, fee, tax, duty or levy and lodge a return. More information on us can be found on our website https://www.revenue.nsw.gov.au/.

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.

Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you:

  • The opportunity for meaningful work that matters to all of us in NSW
  • Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
  • Much more than just a job, you can build a career here
  • Unmatched opportunities for growth and development

We can’t wait to meet you

If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process.

If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you.

Salary Grade 9/10, with the base salary for this role starting at 113,343 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via **********@customerservice.nsw.gov.au.

Closing Date: 22nd September, Thursday (9:59 am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via **********@customerservice.nsw.gov.au or 02 8276 8*** .

Refer code: 276228. The Department of Customer Service - The previous day - 2022-09-10 04:44

The Department of Customer Service

Parramatta, NSW

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