AddressCome join us at Perth's most digitally advanced Hospital, where you can bring your passion for helping people to make a direct and positive impact to your community.
The Serco ICT Digital Team at Fiona Stanley Hospital
We are a dedicated team of over 100 IT professionals delivering comprehensive managed ICT & Digital services to the Fiona Stanley Hospital. We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support the digital solutions at Western Australia's largest and most digitally enabled public healthcare facility. In short, we take care of the technology so that health workers can focus on taking care of patients.
At Serco, we put people first and value a healthy work-life balance. We offer flexible work arrangements, and we do work that has purpose and meaning. We have a strong culture of reward and recognition and are committed to providing learning and career growth opportunities for our people. We seek and celebrate diversity and encourage applications from all backgrounds and cultures.
About the Role
Reporting to the ITSM Service Manager, the Senior Business Analyst will be a flexible role that supports the business Projects in various tasks as and when required - primarily by providing valuable insights relating to data interpretation (both operational and contractual) and supporting project work that involves a reporting and analysis skillset.
The purpose of this role is to drive business analysis activities across the Projects and Digital variable works team within Fiona Stanley Hospital (FSH). The Senior Business Analyst will undertake activities to support the IT Projects to correctly action, record and implement requirements and the associated documents required.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About You
You are a self-motivator, who can understand assigned tasks quickly and efficiently, and drive to successful outcomes. You can convey technical problems in a meaningful way to business users and can thrive in a complex team-oriented & deadline driven projects environment with multiple diverse stakeholders.
To be successful in this role, you will have:
- Bachelor’s degree in computer science or other relevant ICT subjects or industry certifications (highly desirable)
- A minimum of five years' experience working with ITIL framework and ITSM principles, procedures and policies
- Good working knowledge of service delivery and project management best practices (e.g. ITIL, Agile and PRINCE2)
- Capable of understanding a problem and analysing the root cause, in order to define the business benefit
- ITIL v3 or ITIL v4 certification
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now. To learn more please visit more information about the role, or to have a confidential discussion, please contact
Please note: all prospective applicants are required to formally apply and participate in our recruitment process.
