Senior Business Service Officer

Grade: Clerk Grade 5/6 – ($89,707 - $98,982 + super) + Leave Loading + Accrued flex leave
Duration: Temporary - up to 6 months (plus potential future ongoing opportunities becoming available)
Location: New South Wales location available / Parramatta (with hybrid home/office working arrangements)
Closing Date: Tuesday, 28 March 2023 (9:59am)

This role can be based at various locations in New South Wales. As a member of our team, you will be required to attend our Parramatta head office for meetings subject to operational requirements.

Why work for Department of Customer Service

• Work from anywhere within NSW
• Genuine flexible working arrangements, (Hybrid working arrangements-home/office available)
• Deliver benefits to NSW residents
• State-of-the-art offices
• Wellbeing programs and resources available
• Excellent career development and learning development opportunities
• Accrued Days Off (days in lieu) in addition to Annual Leave

Better Regulation Division (BRD) works across a broad portfolio of functions and projects to deliver better regulation in NSW. These regulators include Safework and NSW Fair Trading. These regulators are modern, innovative, and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

About the team
We are looking for a dynamic and motivated Senior Business Service Officer to work in our Operations & Programs, Issues Resolution & Advisory Services team.

Key responsibilities

• Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables, to ensure time, and quality indicators are in line with approved project plans
• Prepare, maintain, and collate project related documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with agreed project management methodology to achieve agreed outcomes
• Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making and planning
• Assist the project team to complete tasks and implement project plans to ensure agreed outcomes are achieved
• Good oral and written communication skills with attention to details and a proven ability to communicate effectively with a wide range of stakeholders
• Understanding of legislative requirements

Key challenges

• Effectively manage and prioritise multiple project support activities in a high workload environment
• Facilitate the delivery of multiple business operations
• High volume of work with the need to work independently
• Facilitate and implement efficient operations relevant with agency standards

To be successful you will:

• Be able to take initiative and think on your feet
• Handle multiple and competing priorities and ensure work is completed efficiently and effectively to meet timeframes
• Provide quality service and information in a fast paced, agile, high-volume, customer-focused environment

Are you the star we are looking for?
These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement.

If you said yes to the above, we want to hear from you.

For any enquiries about the role please contact Renay Rankin on (02) 9566 8716

How to Apply
Your application must include a covering letter (no more than 2 pages) and an up-to-date resume (no more than 5 pages) that details your knowledge, skills, and experience in relation to the above role.

Please note that a comparative assessment will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

About this role

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 28 March 2023 (9:59am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via bethany.jones@customerservice.nsw.gov.au or 02 9494 8351.

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