Senior Data Centre Technician

Company DescriptionAt NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation Data Centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.NEXTDC is an exciting ASX 100-listed technology company, operating 14 Data Centres across 7 major cities in Australia, with future national and international expansions in planning.At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric Data Centre services company.Where Cloud lives and AI thrivesJob DescriptionDue to internal movements, we are currently looking for a passionate Senior Data Centre Technician to join our Artarmon facilities team.The purpose of this role is to support the Facility Manager with the day-to-day operations of the Data Centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.What you’ll do:Excellent customer communication skills with a proven ability to handle customer escalationsAssess all areas of risk from OH&S, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership teamProvide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoringAssist with customer deliveries handling of equipment and any assembly as requiredWork with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations.Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as requiredParticipate in Facility Management related tasks where requiredQualificationsMinimum 3-5 years' experience in a similar role in a colocation facility or Data CentreExperience in the use of test equipment to determine signal strength and traffic direction to diagnose communication quality and faultsOTDR competency to measure loss over network linksExperience with installations, troubleshooting and maintaining all fibre optic for customers Electrical/Telecommunications experience and qualificationsExperience using a Building Management System and able to identify various critical systemsAdditional InformationSeize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economyJoin an inclusive, diverse and values-driven working cultureEnjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)Great opportunities to progress within our company (grow as we grow)Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.Make NEXTDC your next move.