Senior Desktop Support Officer , Premier And Cabinet

An exciting opportunity currently exists for an AO6, Senior Desktop Support Officer to join the Ministerial Services IT team at the Department of the Premier and Cabinet.

Job details Position status Permanent
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/458901/22
Closing date 12-Dec-2022
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Brett Allan
Contact details Ph: (07) 3003 9912
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As part of the Ministerial Services Information Technology team, you will provide expert advice and leadership for the provision of high-quality desktop support services to Ministerial Services clients.

You will play a key role in leading a team of Service Desk analysts and operators and will be responsible for overseeing the day-to-day operation and delivery of the IT Service Desk and associated functions for the group.

Your key responsibilities

• Lead the Service Desk team in technical, and operational aspects to deliver proactive and timely support functions.

• Assist with the planning, controls and resource allocation of tasks and their priority to ensure they are delivered on time, within budget and meet client needs.

• Ensure that all requests from customers for assistance with technical hardware and software issues are handled promptly and effectively and that customers receive appropriate advice and guidance.

• Ensure that priority setting, and escalation procedures are applied and requests that cannot be resolved are escalated promptly to the appropriate team.

• Maintain effective communication with clients, vendors and service providers on the status of outstanding work.

• Manage and provide day-to-day development of the team to ensure a fully motivated and professional workforce.

• Provide technical advice for desktop operating system administration including product installation, upgrades, licensing, and performance tuning and troubleshooting according to standards, policies, and procedures.

• Regularly monitor the status and speed of resolution of enquiries and incidents and be pro-active in devising improvements and recommending changes to systems, products, or services.

• Maintain an accurate system and procedural documentation in consultation with team members.

• Maintain a desktop environment that is secure from virus corruption and unauthorised access.

• Work collaboratively with Ministerial Service's Infrastructure team and IT management to enhance and develop best practice strategies and solutions that drive greater efficiency and productivity.

• Assist with the delivery of IT projects as required.

For further information about the role and details of how to apply please refer to the role description and attachment. You can also contact Brett Allan on Ph: (07) 3003 9912.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination and violence. We recognise the importance of supporting and retaining a mobile, flexible and agile workforce.

Applicants of diverse backgrounds, cultures, gender, age, language, disability and caring responsibilities are strongly encouraged and supported to apply. Please reach out to discuss reasonable adjustment options, if needed.

Applications to remain current for 12 months.

Job Ad Reference: QLD/458901/22

Closing Date: Monday, 12 December 2022

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.