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Form of work Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives. The Westpac Group has been proudly advancing Australia for two centuries. Our success is built upon both our heritage and our ability to evolve. Our vision is to be one of the world's great service companies, helping our customers, communities, and people to prosper and grow.
In GroupTech we're striving to be game-changing technologists, shaping the future of banking.
We understand the big picture and focus on things that will move the dial for the Westpac Group.
The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements.
How will I help?
The Senior Service Engineer role within the Enterprise Collaboration and Productivity Services Team will report into the Lead Engineering.
This role will be a pivotable in helping define the service strategy and roadmap for Office 365 enterprise services across Australia and international jurisdictions, and other supporting enterprise Collaboration services.
The role will be a key Level 3/ Level 4 role part of the Collaboration Services Engineering Team, with key working relationships with the Chief Engineering Group, ISG Security, Risk, Compliance and Service Management practices.
This role will be part of a small group of 3-5 Collaboration Service Engineers.
The Senior Service Engineer is responsible for assisting in the development and maintenance of service reference architecture, standards and for designing services or patterns leading to robust, flexible and quality Infrastructure services and solutions
Assists in developing and maintaining Service Strategy
Supports Service Owners in defining portfolio specific service strategy & roadmap
Assists in defining and qualifying demand for new Infrastructure services or patterns
Supports in ensuring new service or pattern design adherence to WBCs specified design blueprints, roadmaps and standards
Develops and maintains service specific reference architecture, standards and policies
Develops service or pattern design and blueprints for end-to-end operational Infrastructure services
Assists delivery portfolios with expert Infrastructure Service Engineering consulting when necessary
Represents Infrastructure Service Engineering on relevant Group Tech forums or on special Group Tech projects
Provides effective support in ensuring Operational Readiness and Design Assurance are adhered to at each agreed Solution Engineering Life Cycle stage gate
Assists Service Owner or Infrastructure Service Managers in effective governance of vendor/supplier provided service or pattern solution design or build
Supports Infrastructure service strategy translation from Enterprise Infrastructure strategy and assists in maintenance of service strategy for Infrastructure portfolios
Supports in development of portfolio strategy and roadmap
Develops Infrastructure Service Engineering reference architecture, policies and standards and ensures their alignment with WBC Group policy and standards
What’s in it for me?
Joining Westpac has many benefits besides building a long and stable career. You’ll be able to purchase leave to facilitate your dreams or obligations and you’ll be encouraged to participate in the community through paid volunteer leave and secondments. You’ll also be entitled to a suite of online learning, training modules and career planning tools to grow with us.
What do I need?
To be successful in this role, you will have strong PowerShell Scripting, Microsoft 365 such as Messaging, Windows Active Directory, Exchange, SharePoint Online and Power Platform.
Technical and Industry Expertise:
Experience in service delivery operations and a broad range of IT platforms and disciplines
Experience in large-scale infrastructure deployment projects
Industry knowledge and experience in a specific technical domain of Microsoft 365, e.g. Messaging, Windows Active Directory etc.
Ability to develop and write a design for new and revised Collaboration solutions
What is it like to work in Westpac?
We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply. The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.
