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SalaryPublicis Sapient, the digital business transformation hub of Publicis Groupe, helps clients drive growth and efficiency in a world where consumer behaviour and technology are catalysts for social and commercial change at an unprecedented pace. With 20,000+ people and over 100 offices around the globe, we help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. Combined with our culture of innovation, we deliver on complex transformation initiatives that accelerate our clients’ businesses by creating products and services that engage current and new customers.
In our experience design teams, we use empathy to create products that are fully human-centred. Our teams must reflect the different experiences of the people that use them and include people of colour, women, people identifying as LGBTQIA+, carers, people of all beliefs, ages and abilities. We value a diversity of voices and perspectives in our team.
For more information, visit:
https://www.publicissapient.com/locations/digital-transformation-in-australia
Job Description
As a Senior Experience Designer, you will work in collaboration with cross-functional teams to create meaningful and impactful solutions that help shape the future of how our clients serve their customers.
You will work across every stage of the experience, from incubating new product ideas and features to prototyping and testing high-fidelity solutions with customers. Our team is a close-knit collective of diverse thinkers and doers that pioneer innovative solutions, partner with our clients in experience innovation, product and service design excellence, and design for a more sustainable future.
Publicis Sapient Experience Capability is the bridge between strategy and technology — we create meaningful, holistic experiences for our clients and their customers with our services that span product design, service design, spatial design, design research and content design.
Sound like you? If you are committed to not only transforming the world with the digital products you create but also being a valued citizen to our growing global team, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.
Your Impact
- Champion the discovery, research, and data synthesis to identify critical user insights and develop hypotheses to design effective experiences.
- Communicate with excellent aesthetic and an influential voice to shape and position ideas for customer impact.
- Possess a thorough POV on craft, tools and process.
- Propose optimizations and creative approaches to systems that can cultivate impact for users’ needs.
- Develop specification documentation that allows for implementation in software development.
- Facilitate design workshops with stakeholders.
- Collaborate with colleagues on the development of motion, content strategy, visual/UI design, content, user stories and requirements through to production-ready code.
- Clarify and define success metrics for client and business impact.
- Develop relationships across a project team, specifically with technical team members and software developers.
- Lead and manage small project tracks autonomously.
Your skills & experience
- Experience audits and competitive benchmarking.
- Complex system and process mapping.
- Qualitative/quantitative user research and analytics.
- Customer journey mapping and user flows.
- Participating in and facilitating co-design and ideation.
- Wireframing functionality for features and content.
- Prototyping skills with a familiarity of 2-3 tools, having advanced experience with at least 1 (eg. Figma, XD, InVision).
- Low-fidelity prototyping skills.
- Component-based design development and experience working with design systems.
- Navigation systems design, information architecture.
- Creating sitemaps.
- Interaction design.
- Process and specification documentation.
- Preparing and conducting user testing of digital product/service concepts and prototypes.
- Collaboration in cross-functional teams.
- Working with designers and engineers to see your wireframes through to production-ready code.
- Strong written and verbal communication, storytelling and stakeholder management skills.
- Design planning, estimation and workflow management.
- Experience supporting enterprise software delivery (B2B, B2C, Apps, Web, SAS), ideally within retail, financial services, public sector or energy & commodities.
- Experience working as a consultant or within major design agencies.
- Experience working in an Agile environment with cross-functional product teams (Engineering, Product, Strategy and business SMEs).
- Experience working in innovation incubation or cross-departmental teams.
- You are excited by the potential to combine practices of behavioural science with design or have prior experience designing for emerging technologies AI e.g. Anticipatory or cognitive experiences.
- Prototyping with code— HTML, CSS, JavaScript, Python, React Native, etc.
We offer you a vibrant, hybrid workplace culture as we blend working remotely and in our offices; as we continue to navigate COVID-19 and keep our team safe, we intend to continue flexible working for the foreseeable future. We offer a globally-local experience, “plugged” into a truly global organisation with a start-up mindset.
We have a nurturing and open culture that champions every individual in their growth. In addition to internal and external capability and craft training, staff are offered training in accessible design, unconscious bias, what CMOs want, allyship and mental health first aid.
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
