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Auto & General InsuranceSee more

addressAddressNorth Lakes
CategoryInsurance

Job description

Work Type : Full Time
Location : QLD
  • Growing organisation with opportunities for progression
  • Supportive team, community minded company, extensive training program
  • North Lakes location, ability to work from home if restrictions occur

The Role:
The Senior Home Claims Consultant is the face of Auto & General and is responsible for delivering an excellent customer experience while lodging a Home claim. You will support our customers during their claim and will also liaise with external suppliers, often corresponding with home assessors and builders. You will also determine the outcome of customers claims reviewing supplier reports and policy documentation.

About you:
We are seeking compassionate, positive, and resilient individuals to guide our customers through the claims process. Our customers are calling in looking for peace of mind while going through process of making an insurance claim and you will be there to help. Experience dealing with liability determination and claims acceptance is appreciated. Otherwise, we are looking for people who believe they can offer an excellent customer service experience over the phone while carefully managing claims cases from start to finish.

Key requirements include:

  • Experience in dealing with customers in challenging situations
  • Excellent interpersonal skills, as well as verbal and written communication skills
  • Ability to manage time effectively, prioritise tasks and work under pressure
  • Experience with conflict resolution and negotiation
  • Comfortable making and taking phone calls

Hours, remuneration and availability:

  • Permanent position, 37,5hrs/week Monday to Friday
  • Must be available for shifts between 6am to 6pm
  • Weekend shift – either Saturday OR Sunday required approximately 1 in every 4 weeks
  • Four weeks annual leave, sick leave plus additional leave days
  • Reasonable overtime is offered during busy periods


Our Benefits:

  • Two extra leave days - ‘ME’ leave & ‘Volunteer Day’ leave;
  • Paid 4 week training program with ongoing training & development
  • Social and community activities - annual celebration, family fun days & regular events
  • Study support - up to 50% of tuition fees for relevant courses
  • Employee discounts on Car, Home, Travel insurance and Roadside Assistance.
  • Income protection insurance provided
  • Discounts with a broad range of providers - gyms, accommodation, dental care & more.


We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

Refer code: 293387. Auto & General Insurance - The previous day - 2022-10-04 02:35

Auto & General Insurance

North Lakes

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