Date Posted
Category
Salary
Job type
Work model
Level
Location
Company

QBESee more

addressAddressParramatta, NSW
type Form of workFull-time
CategoryLogistics & Warehouse

Job description

Primary Details
Time Type: Full time

Worker Type: Employee

Senior Manager – Quality Assurance

Type: Permanent, Full Time

Location: Parramatta

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

Support the management of claims operational risk across all jurisdictions through effective monitoring of regulatory compliance, compliance with internal claims standards, claims leakage and the embedding of new initiatives.

Your responsibilities will include:
Developing strong and effective relationships with key business stakeholders, with a view to understanding business drivers, pro-actively promoting and elevating the QA function and positively influencing 1st line ownership and accountability;
Driving a positive team culture focused on providing meaningful technical insights to the operational Claims business units with a view to uplifting capability and performance;
Fostering strong business acumen and a deep understanding of the operational context of Claims within the QA team;
Building the change agility and resilience of the team to ensure the ongoing relevance of the QA function, including maintaining awareness of the changes brought about by the transformation of both QA tools and processes and operational claims business processes, and adapting QA approaches accordingly;
Pro-actively ensure feedback from QA activities is incorporated into claims training, coaching and associated mechanisms to influence operational performance and support the development of claims handlers, the management of claims operational risk, and the sharing of divisional best-practices; and
Appropriate performance and resource management to achieve the agreed QA schedule.

Your story so far

At least 5+ years in General Insurance
A passionate advocate for improvement with demonstrated experience in implementing organisational feedback loops to uplift performance
Proven experience in leading teams through change
Able to build influential and effective working relationships with senior stakeholders
Able to articulate a coherent and succinct narrative through which to communicate insights to senior leaders (verbal and written)
High quality critical thinking and analytical skills
Keen attention to detail
Self-motivated with excellent organisational skills
Strong knowledge of insurance, the regulatory framework and claims process is desirable
Demonstrated experience in leading a QA, Internal Audit or Business Improvement function will be highly regarded

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
‘Thriving at Our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 2019 & 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

How to Apply:
To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Request

Analysis skills
Refer code: 696686. QBE - The previous day - 2023-11-06 16:40

QBE

Parramatta, NSW

Share jobs with friends

Related jobs

Senior Manager, Claims Quality Assurance

Senior Leadership Development Manager

Tpg Telecom

Permanent

New South Wales

just now - seen

Senior Finance Manager

Charterhouse

$170,000-180,000 per year

Sydney, NSW

just now - seen

Senior Store Manager - Sydney CBD | Hospitality Supplies

Retailworld Resourcing

Permanent

New South Wales

just now - seen

Senior Project Finance Manager, Expense Management

Westpac

Permanent

Sydney, NSW

just now - seen

Senior Project Manager - Residential Housing

Design & Build Recruitment

$180,000-220,000 per year

Sydney, NSW

just now - seen

Senior Architect / Design Manager

Design & Build Recruitment

$180,000-200,000 per year

Sydney, NSW

just now - seen

Sustainability Impact Narrative Senior Manager

Woolworths Group

Permanent

New South Wales

just now - seen

Fund Accounting Senior Governance Manager

Citigroup

Permanent

Sydney, NSW

just now - seen

Senior Manager, Cards Modernisation (Debit)

Commonwealth Bank Of Australia

Permanent

Sydney, NSW

just now - seen

Senior Project Coordinator/ Junior Project Manager

Peoplebank

Contract

Sydney, NSW

just now - seen

Senior Manager, FCC Transformation

Commonwealth Bank Of Australia

Permanent

Sydney, NSW

just now - seen

Senior Principal Software Engineer - Major Incident Management

Oracle

Permanent

North Ryde, NSW

just now - seen

Operational Risk Senior Analyst / Manager

Randstad

$130,000 per year

Sydney, NSW

just now - seen

Senior Manager, Macro and Contract Risk Management

Singtel

Permanent

Sydney, NSW

just now - seen

Senior Manager, Macro and Contract Risk Management

Singtel

Permanent

Sydney, NSW

just now - seen

Senior Store Manager

People Equity

Permanent

Sydney, NSW

just now - seen

Senior Program Manager, Customer Programs

Amazon

Permanent

Sydney, NSW

just now - seen