Senior Manager - Client Services

Job Description
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Short Description
Infosys is seeking an AVP-Senior Manager -Client Services to lead and grow our business within an existing marquee accounts in our Communications, Media and Technology business.
The AVP- Senior Manager is accountable for all aspects of client relationship. The AVP leads the preparation and execution of the Account plan, reviews Sales plan/pipelines, support and review proposal preparation, outcomes and portfolio plans done by the account team.
The AVP- Senior Manager will be engaging with senior stakeholders including CXO's for managing the account and will provide leadership to the account teams.
Location: Sydney/Melbourne
Job Responsibility

• Drives higher account penetration with Infosys services
• Identifies and drives large opportunities of at least $100million within the account or net new business
• Establishes partnerships to support client needs
• Engages the relevant internal Infosys teams and service lines team for developing solutions..
• Be the escalation point and if needed also directly handles risks and issues related to the accounts

Qualifications:

• Senior-level experience in client-facing roles or account management leadership roles
• Experienced in managing business portfolio of $100mn + annually.
• End to end multiple account ownership including account forecasting, budgeting, operations and overall P&L
• Strong Client Relationship Management skills; engagement with Client General Managers and CXOs
• Deep experience in client engagement in a Global delivery model and drive solutions and financials decisions with offshore teams.
• Strong background in commercial negotiations

Required skills

• Strong sales/relationship management/account management experience
• Track record of interacting and building relationships with Head-offs/Directors/CXO level client contacts
• Significant business development, program management/consulting experience
• Experience in Technology Consulting in a Global Delivery Model within communications, media and technology sector
• Have the ability to position industry insights as they pertain to client needs & requirements
• Deeply understand their client's business challenges, and provide thought leadership in addressing these issues
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, negotiation and presentation skills
• Wide variety of IT and business consulting engagement experience

• Commercially savvy/understands contracts, MSA , Multiple pricing models
• Knowledge of industry specific go-to-market solutions

• Experience managing large multi-location consulting engagement teams

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Role Designation
2817ASMCS Senior Manager - Client Services
Interest Group
Infosys Limited
Role
Engagement Manager
Company
Infy Australia
Skillset
Domain|Sales|Sales Execution