Senior Manager Product Insights

Answer the questions that help us to deliver like never before! 

Australia Post is delivering like never before.

Together we have helped grow small businesses into large businesses and helped large business to thrive, delivering to all Australians. This is your chance to make a mark on the service offering that we provide to businesses to help them thrive. 

We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 
This role plays a key part in the future of Australia Post, you will be working in our freight services team to develop insights and perform analytics that will help inform our product strategy, design, and portfolio management. By creating insights that help us service our customers more efficiently you will be a key part of delighting our customers and building a sustainable business.  

What you’ll deliver with us 
You will manage a team of 4 analysts, empowering them with tools and techniques to use data to create insights across our largest portfolio of parcels and mail. Last year we processed 2.7 billion items and regularly visit over 12.6 million delivery points across the country. Leading this newly formed team of top talent, you will be able to ‘get on the tools’ and help shape the product insights team. You will be able to bring and create key principles and standards for your team, you will bring your experience and technical skills to get the team humming and to make a real difference within our freight service offering. 

You’ll also

• Be responsible for modernising our data experiences to support our freight vision and create market leading insights and market intelligence.
• Own the design, build and management of Product Data Hub (governed, single source of truth) in line with our product principles.
• Lead the team providing direction and guidance to enable robust analytics, insights to shape product design, management and support commercial decisions.
• Responsible for the forecasts (market & our freight products) - lead the modelling and coordination with product, network operations, data science and finance teams, and ensure successful aligned execution.
• Develop best practice metrics and logics for product management and scorecards.
• Leverage the broader product team and other stakeholders outside of products and drive strong cross business collaboration and ensure delivery of key NPS, Revenue and Cost drivers.

About you
You’ll be a strong leader who will give the team the trust, confidence and autonomy to succeed in answering analytical questions from the product teams, as well as driving for an understanding of whether we’re asking the right questions.

You will be technically competent in SQL, extracting and analysing data from a cloud platform such as GCP or AWS and you will have experience using Python.

You’ll

• Have experience managing a data and analytics team
• Know Python and SQL and be able to deploy them in a cloud based data environment.
• Have excellent communication skills and an ability to question prevailing viewpoints and get to the root of why a question is being asked, and what we’re trying to solve by answering a particular question with insights.
• Has demonstrated extensive knowledge of key market drivers, industry players and latest developments within the Data Analytics, Data Science and Engineering discipline.
• Understanding the governance, and compliance requirements associated with information management.

How we’ll deliver for you

• A supportive and empowering manager who has over 7 years leading high performing data analytics teams in Australia Post and over 20 years understanding and knowledge of the market across a variety of market leading brands.
• Work in a well respected wider team that is the backbone of our business.
• Unique team events and incentives that add value to your time.

We’re delivering together
Our diverse and inclusive workplaces bring out the best in our people. We're all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia - together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that here.

We encourage applications from all backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability and Ex Defence Force.

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging. To find out more about our progress with reconciliation, watch this short video.

Australia Post is committed to providing an inclusive and barrier-free workplace and encourages the implementation of workplace adjustments for team members with disability at all stages of their career.  If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

One last thing
Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.