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SpecialSee more

addressAddressSurry Hills NSW
type Form of workFull-time
CategoryAdvertising & Marketing

Job description

Who is Karta?

We're an early stage, Aussie-born, global fintech disruptor focused on opening up a world of possibilities for businesses seeking simple, seamless, all-in-one payments. What does this mean? We take the complexity out of gift cards, providing new ways to connect merchants and consumers.

Our start-up is well funded, and as we scale, we are bringing together a collective of like-minded people. Our platform is scalable globally and bolstered by a multi-year strategic partnership with Mastercard. Recognising the opportunity, CommBank formed a new strategic partnership with Karta in October 2021.

With ground-breaking technology that simplifies gift cards for consumers and businesses, we are bringing together an amazing team to operationalise our B2C gift card product, 'Special' and our gift card products for merchants and partners powered by ‘Karta'.

As the Senior Marketing Manager you will be responsible for collaborating with the leadership to agree on our customer service proposition, and our go to market strategies for our B2B and B2C products. This is a broad remit, that will see you move between customer service operations, marketing strategy and initiatives, account management and project coordination.

Your focus will be supporting the growth, ensuring the right operational requirements are in place to deliver on our promises to our customers and partner. You will initially have the Customer Service Manager report to you directly for support with the customer contact and account management needs. To succeed in this role, you will have a natural flair for building meaningful relationships. You have a collaborative mindset, and excellent problem-solving skills, and what it takes to scale. You have excellent communication skills and enjoy sharing where you are up to, what lies ahead openly and transparently, contributing to a high performing culture.

What you will lead:
Leading and driving the ‘go to market' strategy for our launches across Karta and Special
Setting the scene to establish our operational cadence as we scale
Collaborating with our internal Operations team to ensure we meet our scheme obligations whilst you bring to life the merchant/partner and customer experience
Collaborating as needed with the product, tech & design teams as they work towards customer initiatives, data management and other key initiatives
Working hand in glove with the design team, our agencies and partners to amplify the Karta and Special brands to ensure our brand principles are brought to life in market
Leading marketing campaigns at a strategic and operational level, inclusive of sponsorship management and partnerships
Negotiating, and then planning through to executing a calendar of personalised offers through key strategic loyalty partners as part of our affiliate marketing program
Supporting our e-commerce site, enabling growth marketing initiatives in addition to traditional media as required from time to time
Managing the key design studio, and other marketing related agencies to ensure workflows and costs are in line with the business needs
Leading and executing on key social media opportunities
Work closely with the lead for CRM to ensure alignment on key requirements
Build and strengthen relationships with customers collaborating with all functional groups, troubleshooting challenges, working with customer needs, continually driving a service-driven approach
Continuously identify workflow and efficiency opportunities to improve service delivery, and work towards best practice outcomes
Provide daily management and long-term leadership to ensure that we meet the customers' needs, achieve monthly and annual business metrics/plans, and are well positioned for growth
As we grow, involvement in recruiting, selecting, orienting, and training employees
Team output, building capability, creating a culture of performance, living up to commitments and having a focus on continuous improvement

What you can demonstrate:
Proven management experience, in leading customer focused initiatives and developing and mentoring a team
Commercial awareness partnered with a strategic and entrepreneurial mindset
Ability to communicate, present and influence at all levels of the organisation, including executive and C-suite
Depth of experience in Marketing and Customer service focused positions in your career history
Proven ability to drive the process improvement through to successful implementation
Solid knowledge of performance reporting and financial/budgeting processes
Excellent organisational and leadership skills, outstanding communication and interpersonal abilities
Experience creating detailed reports and giving presentations
Excellent planning, organisational, and time management skills

Your qualifications:
A bachelor's degree in business or related field or an MBA
Experience with direct customer-facing roles and responsibilities
Proven experience working in a fast moving, fast paced fintech start up

About you:
You inspire those around you with your positive mindset
You have a contagious energy, and engaging style
You are a structured thinker, able to bring clarity of thought
You apply structured problem solving to any issue
You use sound judgement using data combined with your intuition
You are comfortable with ambiguity whilst working in an evolving environment
You are perceptive and enjoy the ‘hustle' required to get things done
You take accountability, living up to your commitments
You know it's not just what you deliver, it is how - you do things the right way, every time

Why is working with Karta so special?

We are a growing team, with the customer at the heart of all that we do. We are a welcoming and friendly bunch, on the cusp of something pretty special! Inspired by the journey ahead and our supportive leadership team, we are all in. We are building our Company culture together to ensure we can achieve our goals and have fun along the way. We are a true start up, figuring everything out as we go, making progress as we face the usual growing pains. We are excited about our products, the tech stack, and our suit free, open mike no ‘bs' work style and approach. We are a truly flexible organisation, with the option of hybrid work styles that reflect your role and your personal circumstances.

Diverse Perspectives:
We know that innovation thrives where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our teams.

Request

Customer service, Moving, Financial report writing, Bachelor's degree, Master's degree
Refer code: 377746. Special - The previous day - 2022-12-07 03:55

Special

Surry Hills NSW

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