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Form of work Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,100 networks and 3,000+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Edge Metal core values
The entire Edge Metal team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem.
Our core values are
Excited about leading our industry
Driven, ambitious, and persistent
Find creative solutions to hard problems
Effective at getting things done the right way
Community minded and doing the right thing
Passionate about building a better internet
High motivation to succeed
Aptitude to learn about technology
Willingness to take measured risks
At Equinix Metal, we're out to Build a Better Internet™. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. This role is fully remote based in the APAC region and is expected to work daytime shift hours.
Responsibilities
Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure
Work alongside other ops team members to stand up new sites, racks, configure switches, run cables as necessary, and provide local support for network issues
Provide technical support to the sales and customer engagement team for customer-related issues
Troubleshoot and resolve escalated network issues
Strong understanding of the OSI model and how it relates to troubleshooting
Work with various vendors to deploy, maintain, and troubleshoot internet transit issues
Strong optical networking design/troubleshooting experience
Ability to work closely with internal and external (customer/partner) organizations in implementation and troubleshooting scenarios
Participate in schedule rotation and work off hours for various projects/maintenance as required
Qualifications
Education: College degree or equivalent work experience
Experience: 8 or more years working on large-scale service providers or cloud hosting networks
Network hardware: Juniper, Arista, Cisco, Nokia, and various firewall appliances
Strong understanding of Unix-based operating systems
Programming experience with languages and data models such as Bash, Python, Perl, JSON, and YAML
Network Automation experience with Ansible
Understanding of revisioning systems such as GIT
Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, ISIS, IPv4/6, MST/PVST, and many others
Strong organization and time management skills
Impeccable verbal and written communication skills
Familiar with the local marketplace, companies, and the community within the assigned region
A strong understanding of customer service
Must be self-motivated and disciplined
Useful additional Skills
Hardware, Infinera, or other DWDM systems
Experience with ticketing systems such as Jira
Experience with DNS, RadB, and IPAM systems
Experience with network monitoring SaaS applications such us Kentik and Catchpoint
Certifications: CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A, or other industry certifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
