Senior Night Guest Service Agent

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

We are looking to appoint a Senior Night Guest Service Agent at our busy Oaks Gladstone Grand Hotel.

Responsibilities include:

• Welcoming and checking in guests
• Communicating professionally
• Making bookings
• Assisting guests during their stay
• Professional interpersonal and communication skills
• Availability to works night shifts, including weekends

Qualifications

To be successful you will have:

• Previous experience working within a Front Office/Hotel/Customer Facing environment
• Exceptional customer service skills and an unwavering positive attitude
• Ability to manage time effectively
• Professional presentation essential

Study for free and receive $1000!*

Oaks Hotels will support you obtain a Certificate III or Certificate IV in Hospitality whilst you work with us.

• Receive a nationally recognised certificate
• Attend training during work hours
• Network with team members across hotels
• On completion, you will receive $1000 AUD

*Please enquire with the hiring manager for eligibility details and terms and conditions.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

• 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ.
• Discount when you visit any of our restaurants, cafes, bars and wellness retreats.
• 50% off The Coffee Club VIP membership
• Furniture, Australia Zoo, Medibank insurance discounts.
• Additional paid leave including Birthday, Vaccine and Study leave
• Career progression & education assistance
• Wellbeing programs (Uprise)
• Reward & Recognition programs

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.