Senior Operational Communications Officer

Senior Operational Communications Officer

The NSW RFS is seeking senior call centre operators to assist with dispatch and movement of emergency fire service resources.

This opportunity offers:

• 2 x Ongoing opportunities
• Establishment of a recruitment (talent) pool valid for 18 months.
• Free on-site secure parking
• Location: Sydney Olympic Park (NSW RFS State Headquarters)

Our Operational Communications Centre receives a high volume of calls a year and operates 24 hours per day, 7 days per week.

The role oversees and mentors a team of Operational Communications Officers on shift. The team is responsible for receiving, interpreting and responding to emergency and routine calls for assistance, such as fire related incidents, motor vehicle accidents and oil spills. The team operate the Bush Fire Information Line and support program requests.

This requires dissemination of relevant information, dispatching appropriate resources and monitoring responses to incidents through effective telephone and radio communication and data entry.

Salary:

• Full-time ongoing salary range of $75,992 - $83,211 per annum, plus 10.5% superannuation. In addition to salary, the role also attracts a shift penalty allowance of 26.14%.

Our centre can accommodate a team of up to 25 operators, who work on a varied and rotating roster, which includes night shifts, weekends and public holidays.

Ongoing Operators: Ongoing operators work 35 hours per week on a varied and rotating roster. A standard shift pattern is 12 hours and may start from:

• Day shift 6am to 6pm
• Night shift 6pm to 6am
• Swing shift – As required

Prior to commencing employment, successful candidates will be required to attend a paid induction program (up to 3 weeks). Induction is generally scheduled immediately after the recruitment process is finalised, and is also offered to talent pool candidates.

Secure parking is available on site for operators, however our headquarters is a short walk to train and bus services. Privately owned café and childcare facility operate on the ground floor of the building located at 4 Murray Rose Avenue, Sydney Olympic Park.

If you are interested in finding out more about this opportunity, please access the .

Looking for more information?

Check out our , or reach out to our role expert Craig Geddes, Manager Operational Response, for a confidential chat on .

If you’re interested in joining the NSW RFS:

You will need to submit your application via , including

• A cover letter addressing the essential requirements of the role, outlining your suitability and why you are interested in the opportunity
• A resume which includes two current referees

Please submit your application no later than 11:59pm Sunday 16 October 2022.

Recruitment Information

• The NSW RFS considers COVID-19 vaccination mandatory for staff members. You will be required to provide satisfactory evidence that you are fully vaccinated against COVID-19 prior to commencement with the NSW RFS. Medical Exemptions are only available if you are unable to be vaccinated due to medical contraindications. All applications for a medical exemption will be managed in accordance with the

. * We value a diverse and inclusive workplace and actively promote the employment of women, people with a disability, Aboriginal people, LGBTQI+ and people from culturally and linguistically diverse backgrounds.

• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the

). Additional checks for successful applicants will include referee checks and criminal history checks. * A
may be created through this recruitment process.

Learn more about how NSW RFS members support communities across NSW below:

Vacancy Reference: R22/245