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Form of work About the role…
Great Southern Bank is building a brilliant new banking offering for small business customers, digital from the start, using the best technology available to deliver a new take on small business banking. The Senior Product Manager will be central to developing, launching, and managing the products on our roadmap. This exciting opportunity provides the fast-paced challenges of a start-up within the solid foundations of one of Australia’s largest member-owned banks. As a core member of the team, you will work closely with internal and external project teams to shape and deliver our new offering, and the run and grow the products as we deliver them. You’ll be in on the ground-floor as we build out an innovative hybrid, partner-based model, and will play a key role in setting the products up for success. We’re building out a full suite of products, with loads of breadth and challenges across the full suite.
This role will require you to leverage your extensive product management experience to develop and implement product management functions across our innovative partner delivery model, working closely with technology partner counterparts. You will be responsible for driving customer growth, working in conjunction with Marketing and Digital teams to drive acquisition, and with our partner to deliver great customer experiences and strong economic returns.
Your key responsibilities will include:
Day to day management of the products delivered as part of the new digital offering
Working closely with the bank’s technology partner to define, develop, test and deliver products across the shared delivery model
Ensuring the SME Bank’s product proposition remains competitive and attractive, and aligned to target segment needs, to drive growth
Work closely with the SME Growth, and Marketing and Digital teams to acquire and retain customers, through marketing activities and compelling digital experiences
Setting and monitoring product pricing, balancing acquisition, and profitability, to support the growth of the SME Bank
Monitor KPIs to improve future performance, undertake problem-solving and analysing/designing to identify improvements
Establishing and running the product management operating model across the shared delivery structure, to provide robust, well-managed and compliant product operations
A little bit about you…
You have extensive experience managing deposit and lending products sold to business customers and are keen to put your experience to work building something new
You understand the needs of small businesses, and what it takes to help them run their lives
You have managed products across the product lifecycle, and have successfully developed, launched and commercialised products
You obsess about delivering amazing customer experiences and never stop thinking about how to improve customer value propositions to win in the market
You have sound knowledge of technology and data with a key ability to understand the impacts of technology on banking products and services
You love digital, and using technology to simplify life for customers through innovative solutions that work seamlessly
You’re adept at working in Agile delivery teams, and are comfortable working in fast-paced, dynamic environments, but understand that quality always matters
You build strong relationships with key internal partners like Marketing, Legal and Risk, and with external technology partners, in strong, collaborative teams
You understand the importance of compliance and extensive experience proactively implementing and managing controls to manage risk across ETE processes
What’s in it for you?
We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.
You will be able to make a bigger difference with us! While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.
We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health, and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site!
At Great Southern Bank, we’re committed to building a strong, inclusive, and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
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