Senior Registration Officer

Senior Registration Officer

• Employment Type: Temporary – 12 Month Contract
• Work Location: Bathurst, NSW
• Classification / Grade / Band: Grade 3/4
• Remuneration: Base salary from $79,032 – $86,539 plus superannuation and leave loading 
• Applications Close: 3 June 2024

Be a part of the Commission overseeing the integrity of greyhound racing in NSW. At the Greyhound Welfare and Integrity Commission, we take pride in upholding high animal welfare standards, regulating the industry, and ensuring compliance with regulations. This is your chance to contribute to animal health, welfare, and the integrity of the Greyhound Racing Industry.

In this position, you will provide front-line customer service and administrative support, process applications and notifications while maintaining accurate records. In addition to this, you will be providing additional support to the Licensing, Registration, and Analytics teams, and assist in a range of registration activities for the NSW Greyhound Racing Industry.

• You will act as the first point of contact for all enquiries, including high volume telephone calls.
• Update records and databases, complying with records management processes, to ensure information is accurate, stored correctly and accessible.
• Provide routine information in an effective and responsive manner and refer extraordinary, complex and/or specialist enquiries to the appropriate staff as required.
• Undertake front-of-house reception duties at the Commission head office ensuring a professional, customer-focused response to all visitors.
• Process and/or approve submissions in accordance with delegations.
• Prepare correspondence and notify applicants of decisions within agreed service delivery timeframes, including any actions taken.
• Apply relevant legislation, policies, and procedures to a diverse range of greyhound racing registration transactions.

• You possess excellent written and verbal communication skills, ensuring clear and concise information exchange.
• You’re a self-starter who thrives in a collaborative environment.
• Experience working in a contact centre environment is advantageous
• You enjoy working alongside a passionate team and take initiative to contribute to its success.
• You have a strong sense of service excellence and take pride in delivering exceptional support to both internal and external stakeholders.
• Your keen eye for detail guarantees accuracy in all your work.
• Possesses excellent time management skills.

About The Greyhound Welfare and Integrity Commission

At the Greyhound Welfare and Integrity Commission, we take immense pride in our role of safeguarding the integrity of greyhound racing. As an Investigator, you will play a crucial part in upholding high standards of animal welfare and ensuring compliance with industry regulations. Your work will contribute to the welfare of greyhounds and the overall reputation of the industry.

We would love to learn more about you!

Read the role description to learn more about the role and submit your application ONLY via the I Work for NSW jobs platform.

How we get to know you:

• an up-to-date resume and cover letter detailing your knowledge, skills, and experience in relation to the role.
• complete several pre-screening questions as part of the application process.

Where you'll be working

The Commission is based in Bathurst with an office in the Sydney CBD. This role is based in our Bathurst office.

Eligibility 
To be eligible to apply for employment at GWIC, you must be an Australian or New Zealand citizen or permanent resident of Australia.

GWIC does not provide relocation expenses, nor can we support employer-sponsored work visas unless specifically referenced in the advertisement.

The successful candidate will be required to undergo background checks and provide confirmation of tertiary academic qualifications before commencement.

Our Commitment to Diversity and Flexibility 

GWIC is committed to reflecting the diverse communities we serve through an inclusive and flexible workplace.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTQI+ and diverse ethnic and cultural backgrounds

Contact: For further information refer to the role description or contact GWIC Recruitment via email **************@gwic.nsw.gov.au 
 

Closing date:  Monday 3 June at 10am

A talent pool may be created through this recruitment process. A talent pool represents a group of applicants who have been assessed and identified as suitable for this role or similar roles and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.